I have been in this business almost 3 years now. And pretty successful. I keep running into an issue that troubles me and would love to hear how you guys see it.
Sometimes, the first one or two times I clean a home, the owner wants me to do things like wash dishes, empty dishwashers, make beds, etc. In MY mind, this is not a part of a normal, standard cleaning. Maybe I am wrong, but those things take up TIME! And often, these same people specify they want EVERYTHING done in 2-3 hours, which, IMO, isnt long enough in many cases.
One home I cleaned - I got there to find perhaps a WEEKS worth of dishes (dirty) in the kitchen sink. I base my cleaning in that sink, so the only thing I could do was wash ALL the dishes! I was annoyed, because it took half an hour, maybe a little more. The kitchen was filthy, too.
In another home, the owner and I had discussed what I would get done. But when I arrived the second time, she told me to empty the dishwasher, fold laundry - and yet did not say she would pay me more for this time. As carefully as I could, I explained that there is a difference between a "housekeeper" and a house CLEANER, and that she had agreed to house CLEANING. This home has 3 adults and a dog, and it was quite grubby the first time I cleaned it. She seemed to understand - but I need ideas on how to handle this BEFORE the first cleaning, so no hard feelings come up.
Any suggestions would be greatly appreciated. I have good skills in communication, having been an RN for 34 years. But nursing is a lot different from cleaning, and I would like to know how other people handle this sort of problem.
Thank you so much!