ACE Janitorial

Hello Fellow Commercial Cleaners:

I continue to have customers who want us to keep their carpets clean by spot cleaning. I today's economic environment, I hate to lose accounts because I discourage spot cleaning. My experience spot cleaning takes a lot of time and won't always get the spots out. Customers don't want to pay for steam cleaning tough. How do you guys handle this and if you do spot clean, is there one product that seems to get most spots out?

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Stephen Snider-ACE Janitorial

jaycar

This has become a common problem. What I say to them is that either get the staff to treat the carpet with a little more respect and stop spilling coffee and stuff on the carpet, or pay to get it steamed cleaned once every 3-6 months. It will work out cheaper for them that way than spending an hour or two a week maybe on spot cleaning the carpet. If they can't afford that much then you will find that eventually they wont be able to afford a commercial cleaning service either.

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ACE Janitorial

You are so right, they can't afford the service in the first place and do end up stopping service. With the economy we are in, I have found competition will do just about anything to get accounts. I hope it's not that bad in Australia.

ACE Janitorial

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Stephen Snider-ACE Janitorial

jaycar

oh it's bad enough here at times. here we have people with backpack vacuums coming into office buildings off the street and offer a cheap cleaning service. How do you compete with that? you can reason with the jobs that you have and say things like you only get what you pay for but sometimes it's all about the money.

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mathewl

Spot removal technique is more important than the cleaning chemicals used. Here are some important techniques.

• Gently scrape up solids with a spoon, working from the outside of the spot toward the center to prevent spreading.
• Blot the spotted area with a dry white towel or paper towels. Continue blotting the area by pressing firmly with a clean portion of the toweling until there is no further transfer from the spot. Then begin use of spot remover chemicals. NOTE: Do not scrub stains. Scrubbing action can damage the fabric and spread the stain. Use blotting action.
• Never soak upholstery. Over-wetting with cleaning solution or water will make effective cleaning difficult. Messy spills will spread, and soiled water will seep deep into the fabric, cushions and wood frame.
• Test for color fastness: Never pour cleaning solution directly on a spot or spill. Put solution on a white towel and in an inconspicuous area, apply with a blotting action to the upholstery before attempting to remove the spot. If color from the fabric transfers to the towel, do not attempt to remove the spot. Call a professional cleaner for help.
• Finding the color to be fast, continue blotting with the spotting solution as above.

As long as the color of the stain is transferring to the towel, you are "moving" the spot. Keep at it patiently. However, if the spill will not come out at all - do not persist. Trying many different chemicals will probably make it worse, or create a permanent stain.

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Offers commercial and professional Carpet Cleaners London and Commercial Carpet Cleaning.

roadies

you have summed up the spot technique in a very nice way....keep on posting....thanks anyways....