How to make clients happy? - Cleaning Talk - Professional Cleaning and Restoration Forum
Reply
 
Thread Tools Display Modes
post #1 of Old 08-10-2010, 08:38 AM Thread Starter
Senior Member
 
Marie Dupont's Avatar
 
Join Date: Aug 2010
Posts: 265
Talking How to make clients happy?

Everyone who is in the cleaning business has their own tricks to make good impression on the client. let's reveal some of them.

Best Regards
who offers the best carpet cleaning, professional cleaning services? Help me find carpet cleaning London.
Glad are carpet cleaning London reliable and eager to improve my carpet cleaning skills.
Marie Dupont is offline  
Sponsored Links
Advertisement
 
post #2 of Old 08-10-2010, 09:08 PM
Senior Member
 
jaycar's Avatar
 
Join Date: Jul 2010
Location: Melbourne Australia
Posts: 169
One that always works is to under promise and over deliver. then they can see that you are a business that's willing to go the extra mile to get it done.
jaycar is offline  
post #3 of Old 08-11-2010, 03:00 AM Thread Starter
Senior Member
 
Marie Dupont's Avatar
 
Join Date: Aug 2010
Posts: 265
Quote:
Originally Posted by jaycar View Post
One that always works is to under promise and over deliver. then they can see that you are a business that's willing to go the extra mile to get it done.
Sounds nice! Unfortunately few cleaning services do that..

Best Regards
who offers the best carpet cleaning, professional cleaning services? Help me find carpet cleaning London.
Glad are carpet cleaning London reliable and eager to improve my carpet cleaning skills.
Marie Dupont is offline  
Sponsored Links
Advertisement
 
post #4 of Old 08-11-2010, 03:22 AM
Senior Member
 
Join Date: Aug 2010
Posts: 249
Now more and more cleaning companies provide good services. You just need to choose the right one.
Polly Wolly is offline  
post #5 of Old 08-11-2010, 05:53 AM
Senior Member
 
SimonNewton's Avatar
 
Join Date: Jun 2010
Location: London,UK
Posts: 146
When the service is done perfect, the client will refer you to a friend. So yes, I agree with jaycar, when they expect one level of quality and you give to the customer better ...everything is on your side.
SimonNewton is offline  
post #6 of Old 08-11-2010, 08:17 AM Thread Starter
Senior Member
 
Marie Dupont's Avatar
 
Join Date: Aug 2010
Posts: 265
So it's just giving the clients more than they expect and desire? It is a quite good marketing strategy. I absolutely agree with Simon Newton.

Best Regards
who offers the best carpet cleaning, professional cleaning services? Help me find carpet cleaning London.
Glad are carpet cleaning London reliable and eager to improve my carpet cleaning skills.
Marie Dupont is offline  
post #7 of Old 08-11-2010, 08:43 AM
Senior Member
 
Join Date: Aug 2010
Posts: 129
Quote:
Originally Posted by Marie Dupont View Post
So it's just giving the clients more than they expect and desire? It is a quite good marketing strategy. I absolutely agree with Simon Newton.
But I'm not. If you give people more that they expect every time this means one of the following:
1. your company doesn't look like professional one or
2. you are underestimating your work and your price is too low

Good services and professionalism is a good strategy but everything has it's price.
b-fly is offline  
post #8 of Old 08-11-2010, 08:50 AM Thread Starter
Senior Member
 
Marie Dupont's Avatar
 
Join Date: Aug 2010
Posts: 265
Quote:
Originally Posted by b-fly View Post
But I'm not. If you give people more that they expect every time this means one of the following:
1. your company doesn't look like professional one or
2. you are underestimating your work and your price is too low

Good services and professionalism is a good strategy but everything has it's price.
What if you get extra tips for the excellent job. The good worker deserves a tip.

Best Regards
who offers the best carpet cleaning, professional cleaning services? Help me find carpet cleaning London.
Glad are carpet cleaning London reliable and eager to improve my carpet cleaning skills.
Marie Dupont is offline  
post #9 of Old 08-11-2010, 08:55 AM
Senior Member
 
Join Date: Aug 2010
Posts: 129
Yep the good worker deserves tip but the smarter one gets them
b-fly is offline  
post #10 of Old 08-11-2010, 09:19 AM
Senior Member
 
Join Date: Aug 2010
Posts: 249
I think b-fly is right. A company doesn't have to underestimate its work. It's not good for it.
Polly Wolly is offline  
post #11 of Old 08-11-2010, 09:21 AM Thread Starter
Senior Member
 
Marie Dupont's Avatar
 
Join Date: Aug 2010
Posts: 265
As a client I take the other side. I can be of great use of them by recommending their services to my neighbours for example. This could improve the company's reputation to a great extent. I'll do this only if i'm happy with the work they do for me, they should not overcharge me,or it can be the other way around.

Best Regards
who offers the best carpet cleaning, professional cleaning services? Help me find carpet cleaning London.
Glad are carpet cleaning London reliable and eager to improve my carpet cleaning skills.

Last edited by Marie Dupont; 08-11-2010 at 09:31 AM.
Marie Dupont is offline  
post #12 of Old 08-11-2010, 09:31 AM
Senior Member
 
Join Date: Aug 2010
Posts: 249
Noooooooooo. If I hear about cleaning service that offers a lot for less money,I will think that their service is not qualified. Everybody thinks that the more you pay,the more you get.
Polly Wolly is offline  
post #13 of Old 08-11-2010, 11:16 AM
Senior Member
 
JoanLee's Avatar
 
Join Date: Jul 2010
Location: London
Posts: 149
Quote:
Originally Posted by SimonNewton View Post
When the service is done perfect, the client will refer you to a friend. So yes, I agree with jaycar, when they expect one level of quality and you give to the customer better ...everything is on your side.
And of course don't forget to be polite. It sounds like a small thing but people don't actually realize how many they can reach with some good attitude
JoanLee is offline  
post #14 of Old 08-11-2010, 08:00 PM
Senior Member
 
jaycar's Avatar
 
Join Date: Jul 2010
Location: Melbourne Australia
Posts: 169
When I said under promise and over deliver I didn't mean to be cheap and nasty. I meant more along the lines of, don't promise them that you can have it done by tomorrow just to get the job when you know full well that you can't deliver. Say to them it could take a couple of days and work hard to get it done earlier if you can. Also, do a little bit extra just to show them that you care about what you do and not just about the money.

I always remember that one satisfied customer might recommend you to a friend but one unhappy customer, will bag you to ten friends. So which is better?
jaycar is offline  
post #15 of Old 08-12-2010, 03:10 AM Thread Starter
Senior Member
 
Marie Dupont's Avatar
 
Join Date: Aug 2010
Posts: 265
Customers are a mixed blessing, aren't they. You should expect the unexpected. They always want more for less.

Best Regards
who offers the best carpet cleaning, professional cleaning services? Help me find carpet cleaning London.
Glad are carpet cleaning London reliable and eager to improve my carpet cleaning skills.
Marie Dupont is offline  
post #16 of Old 08-12-2010, 07:39 AM
Senior Member
 
Join Date: Aug 2010
Posts: 129
Quote:
Originally Posted by jaycar View Post
I always remember that one satisfied customer might recommend you to a friend but one unhappy customer, will bag you to ten friends. So which is better?
This is proven. But we don't argue about making the customer satisfied or not. This doesn't need comment - we all want satisfied customers with a lot of rich friends .

I think your advices are good. You are right we have to make only realistic promises. Nobody likes to be lied.
b-fly is offline  
post #17 of Old 08-12-2010, 08:11 PM
Senior Member
 
jaycar's Avatar
 
Join Date: Jul 2010
Location: Melbourne Australia
Posts: 169
Quote:
Originally Posted by Marie Dupont View Post
Customers are a mixed blessing, aren't they. You should expect the unexpected. They always want more for less.
They are and yes they do but I think the trick too is to know when to walk away from a customer as well. Sometimes they are more trouble than they are worth.
jaycar is offline  
post #18 of Old 08-13-2010, 03:11 AM Thread Starter
Senior Member
 
Marie Dupont's Avatar
 
Join Date: Aug 2010
Posts: 265
Any customer related problems you might have experienced? It looks like you have sth to share with us?

Best Regards
who offers the best carpet cleaning, professional cleaning services? Help me find carpet cleaning London.
Glad are carpet cleaning London reliable and eager to improve my carpet cleaning skills.
Marie Dupont is offline  
post #19 of Old 08-13-2010, 09:57 AM
Senior Member
 
Join Date: Aug 2010
Posts: 249
I think he doesn't want to share
Polly Wolly is offline  
post #20 of Old 08-16-2010, 08:07 PM
Senior Member
 
jaycar's Avatar
 
Join Date: Jul 2010
Location: Melbourne Australia
Posts: 169
he he , I think he was away for the wekend that's why he hasn't shared

Years ago I remember one woman in a rich area of Melbourne was bragging to me how much everything cost in her new extension and how the taps were gold plated and how the marble in the bathroom was imported form Italy especially for them etc etc . that's one job I was willing to walk away from because one scratch on anything and she would have blamed us for it even though she had big dogs running around the house.
jaycar is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Cleaning Talk - Professional Cleaning and Restoration Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Similar Threads
Thread Thread Starter Forum Replies Last Post
How to Make a Living Willow Garden Fence Read more at Suite101: How to Make a Living Bensmith Safety 1 09-02-2013 09:30 AM
Okay so WHO WANTS TO MAKE SOME MONEY? allwinners Business 3 02-21-2011 05:31 AM
How to make pasta using recipe? gregbraddy Commercial Cleaning 9 09-23-2010 04:07 AM
Screening Clients Nathan Sales & Marketing 7 08-27-2006 12:37 AM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

 
For the best viewing experience please update your browser to Google Chrome