Is it happened to you ever? - Cleaning Talk - Professional Cleaning and Restoration Forum
 
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post #1 of Old 07-10-2010, 04:55 AM Thread Starter
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Is it happened to you ever?

Hi, I have a question about annoying cliets, who after perfect done job, when it comes the paying time they say " Oh, you missed one spot and I'm not quite satisfied from the service...". For my whole carеer in this business I had a couple of them and I didn't know how to treat with them. They do this only to get their discount of 10 or 20 % and this is really unpleasantly. Do you have any suggestions how to deal with this kind of customers. I'll appreciate every advice. Thanks
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post #2 of Old 09-01-2010, 10:52 PM
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I think there are just some people who will behave unethically in order to short another out of money. Yes, I have ran across too many, and I will encounter more to come. I think with every passing year my PITA radar gets fine tuned bit by bit and I learn to watch out for the red flags. What to do? Black list em and move on.

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post #3 of Old 10-14-2010, 06:16 AM Thread Starter
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Yeah, as the people say "the customer is always right"...we must pass them and move ahead...
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post #4 of Old 10-15-2010, 09:50 AM
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Just tell them you can't fit them in your schedule next time when they call you. Sooner or later they will meet their match.
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post #5 of Old 10-18-2010, 02:37 AM
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This is really hard situation. You need a lot of patience to be polite but it's part from the job ... there is no other way. You shouldn't take personally anything they say cause these are not the clients you are searching for


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post #6 of Old 10-21-2010, 06:07 AM
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exactly joanlee. you should be firm with your price and say nothing you can do it was impossible to get clean/you'll reclean it now for full price. i'm sure they'll give up and pay over. or you can say 20% off next clean to make up for it, and then make a big note on your customer list what they were like.
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post #7 of Old 04-20-2011, 01:07 PM
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Can you find a way to fix the problem instead of offering the discount ? It is the same recognisal of the fault , but different way to solve it .


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post #8 of Old 01-26-2012, 05:55 AM
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Hi there,
As you discussed here that costumer told you at last that they are not satisfied with you in this condition as I think you should prepare a list and discuss on that to client before signing any deal. In that list explain your terms and condition and ask them for advance money and it can be 30% to 40% before starting their work and remaining money can be asked after cleaning. I think in this way you will not face previous situation.
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post #9 of Old 01-26-2012, 08:30 PM
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Never! Thank goodness. You really have to pick and choose your clientel. I have had the same clients for years..I am in their homes for 40hrs. a year and havent met most. Pick the right ones...lol
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