What should be included in exterior and interior cleaning?
Hello, I'm new here and joined to try to gain information regarding what is 'standard' clean up for residentail new construction both interior and exterior? We built a home in East Texas and although we love the house we closed the day the cleaning crew was supposed to be at the house. When we arrived there was ONE woman and little had been done. What she did clean was the windows and glass doors which were terribly scratched from debris and during removal of stickers. She also used an abrasive (Comet) cleaner in the fiberglass tubs, ALL sinks, and a refinished claw foot tub which left swirl type scratches in them. They are very noticable. The cabinets, door facings, the base boards, etc had not been cleaned. The ceiling fans and door fronts, etc were not clean. The window tracks are still not cleaned. The cleaning woman said when I arrived at 6:00 pm "I hope you're going to put blinds because these windows sure are streaky" Which they were HORRIBLE. The floors had not been swept and she hauled a shop vac through the house on the hard wood floors while there was still piles of debris including nails and screws causing some scratches on the floors. My daughter, mom and I spent 6 hours each that night cleaning and I'm still not finished. Our home is 2135 sq ft with more windows than normal. He allowed me a $340 credit for cleaning but the exterior was not cleaned either. He did a large burn pile (we are in the country) but left pieces of tile, nails, hardy board, etc in the back yard where the burn pile was and picked up 9 large trash bags of debris and trash from outside. The porch still has dried dry wall mud puddles which I haven't even addressed yet. As you can imagine I'm still mad about this.
I have read for hours about interior cleaning and what is expected but I'd like to have more information so I have something to give him when I pursue this. PLUS I can't find anything about exterior cleaning. Our contract states the home would be move in ready and "broom clean". I still have numerous things on the punch list which he won't address either. His response to my email states, "we have a beautiful home and he pushed to get it completed by the day we needed and he is upset that we are now wanting these things addressed. So what should we expect and is there any type of Texas or National builder code regarding these issues? Is there any type of regulatory office in Texas where we can go for help? One last question? Can anyone share your contracts with me so I have something to go by and compare with what service we were given?
Any help would be appreciated.
Thanks in advance,