Call me old fashioned. I do not care. I do NOT listen to music while working! I think this is unprofessional. And distracting. When you are working, you should always be thinking about what you are doing, not thinking about music. NOR do I use my cell phone while working, unless I KNOW it is a prospective customers.
I was waiting to get my hair cut this afternoon. A lady in the waiting room was playing with her damn cell phone. It was very LOUD and VERY annoying. She was an older woman, no some young kid. But the noise and distraction really teed me off.
I think that when a cleaner listens to music and the owner of the property is THERE, the cleaner is sending a huge message to that owner that they dont care about doing a good job. You always need to be aware of the messages you are giving customers, even though you may think its harmless.