Ok, I have a few specific questions about employees.
1. Employees or not?
2. Where do you find good employees?
3. How many employees is too many?
4. We are thinking of having team leaders but how much to pay them?
5. What percentage of the income goes to the employees?
My fear is that we will have too much work and then employees will not show up for work and we will not beable to service those accounts that we worked so hard to get.
Any advice would be wonderful,
thanks & happy holidays.
Whether to have employees is really up to you. There are pros and cons to each side of the fence. With employees, you have growth. But, with employees comes more responsibility and (at times) headaches. Are you adept at managing people? Do you have experience or are you up to date on the employment laws? I have management experience but just this week had something come up with one of my employees that had me through a loop on what to do! You never know what's next with some people. LOL
There's a lot of places you can find good employees. I know one service owner that even frequents a slew of places to find some of hers at the oddest places, such as a liquor store, homeless shelter, laundry mat, etc. I use word of mouth and Craig's List for my recruiting. It seems to work well for me.
Word of advice: Never guarantee amount of hours, schedule, or even pay. When you hire, make it clear that this is a very fickle environment. Things always change from day to day, week to week, month to month. You cannot control cancellations, economy, etc. Make EVERYONE part time.
I've had trouble with team leaders and pay. I do a percentage for all my employees. I used to pay hourly and they worked slower than normal to milk their day out. Now I pay a flat percentage per job. The team leaders get a higher percentage. However, IN MY CASE it is causing problems because the team leaders are not pulling their weight enough to justify the extra percentage. I am working on that. I wish I had just paid everyone the same amount and gave a bonus to those who did an extra effort. But...I am new at this so I don't know what's the "right" answer anyway!
Payroll should NEVER exceed 45% of your business expenses.
Your fears are a reality. It happens. Sadly. This week alone I have the same problem. I have one girl on personal leave, another one being fired tonight, another with car problems and another out of state with a car that broke down. I HAVE NO ADDITIONAL HELP! So, I am picking up the one local person I have available and she and I are going to ROCK this week and get everyone done. For those we cannot get done, they get rescheduled.
I hope this advice is helpful. Sorry it took me so long to respond!