Bonuses - Cleaning Talk - Professional Cleaning and Restoration Forum
 
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post #1 of Old 01-04-2008, 09:11 PM Thread Starter
 
Join Date: Dec 2007
Posts: 7
Bonuses

Hi,

I get bonuses from several of my clients every Christmas. I have about 25 clients now. Probably 3/4 give me a bonus. I mean between 25 to 75 dollars each. My question:

Do I send them a Thank You card? Happy Holiday card? Some acknowledgement? It is very much appreciated, but they are appreciating me!

Thanks
Betty
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post #2 of Old 01-05-2008, 07:54 AM
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Join Date: Nov 2006
Location: madison, va
Posts: 167
Funny that I came on here just now and saw the post since as the page was loading, I was at my kitchen table getting the last of my cards and addresses organized.

I send a simple, hand-written card to each client. My cards are generic. One is just a winter snow scene & the other just says Thank You on the front. Both are blank on the inside and my notes are tailored to each client.

They are basically New Year cards that let them know I appreciate them/their business and any gifts they have given me...money, cookies, gift cards, etc. Each one has a personal tone to it that mentions what their business has meant to me as well as their generosity & the best to them and their families for the coming year.

Sheeze, I have them CALLING ME to say thank you for the cards It means a lot to them and it does a bunch for customer relations. Plus, they took the time to think of me and do something extra so I feel that a hearty thanks is in order.

25 clients is not an unmanageable number to send out. My list consisted of about 30 and included those who have only given me referrals (realtors & builders) and some whom I have only cleaned for occasionally. I'm a solo cleaner and don't have a huge list of clients but plan on doing this even if my business expands.

Hope this helps!
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post #3 of Old 01-05-2008, 07:32 PM Thread Starter
 
Join Date: Dec 2007
Posts: 7
bonuses

Thanks Suzy

I have been wondering this for several years, only more so now since going professional.

Betty
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