I was hoping that I could get a little feedback here on the forum.
We have had several regular clients "fire" us lately and we have no idea why this is happening! We ask them for their feedback via email or a mailed survey, but they are not responding and if we speak with them directly they decline to give a reason.
We are just very disappointed and dumbfounded. We are hoping that there is nothing we are doing wrong, as we are very confident that we give excellent customer service and provide a wonderful job of cleaning. We also look very professional and put together as well! We are a fairly new business, so this is new territory for us.
Please feel free to share your stories with us and give us some insight on this concern and how to handle this. We greatly appreciate it!