The cylce of losing/ securing customers
Hey guys, ive been around a while but i have a question, well, its an issue my mother is dealing with atm.
Shes been in cleaning for about 20 years. Last year she quit the service she worked for and started he own service (solo). She does top tier work and gets all of her new accounts from word of mouth, no advertising. She also has top tier clients, several big money homes.
A complaint or loss of a customer can ruin her week. She really stresses over this.
Myself, im of the mind that customers will come and go, sometimes they take your work for granted and just keep expecting more and more, sometimes they just get tired of looking at you, who knows.
What is average length of an account for you guys? How long before they get tired and move on to the next big thing? She has 16 accounts and 2 of them have had issues in a little over a year, that pretty good in my book.
Also she has her pricing worked out pretty well but i think its a little low. What do you guys think she should be charging for residential (per man hour)? The city she is in has a 1million population, the economy has to be one of the better in the country.
If no one wants to post prices in here, a PM would be greatly appreciated.
Last edited by You!!; 02-10-2015 at 02:10 AM.