It's getting increasingly frustrating to dial in on what some customers want as far as scent or no scent.
Now I don't mean adding a deo or anything to mask but as far as prespray scent or extraction formula.
I did my cousins church this spring and got a pissy call from him saying it doesn't SMELL clean.
Well the church is 40 years old and old carpet.
So I went back and the place looked clean ....so I spritzed some deo on and later he called and said yeah it smells clean now.
But even residential customers you really have to READ them as far as what they consider as far as what CLEAN really means.