Scent or no scent? - Cleaning Talk - Professional Cleaning and Restoration Forum
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post #1 of Old 07-28-2012, 04:08 PM Thread Starter
Junior Member
Join Date: Jul 2012
Posts: 10
Scent or no scent?

It's getting increasingly frustrating to dial in on what some customers want as far as scent or no scent.

Now I don't mean adding a deo or anything to mask but as far as prespray scent or extraction formula.

I did my cousins church this spring and got a pissy call from him saying it doesn't SMELL clean.

Well the church is 40 years old and old carpet.

So I went back and the place looked clean I spritzed some deo on and later he called and said yeah it smells clean now.

But even residential customers you really have to READ them as far as what they consider as far as what CLEAN really means.

kick00 is offline  
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post #2 of Old 07-30-2012, 03:12 PM
Senior Member
Join Date: Mar 2012
Posts: 101
Clients want to see and "feel" that the cleaning has been done professionally and they received a high quality service. So, it is a good idea to use cleaners/disinfectants/deodorizers that not only clean the building, but also give it a fresh clean smell.

Clean4Real Cleaning Services
bloun is offline  
post #3 of Old 08-28-2012, 11:04 PM
Join Date: May 2012
Location: Melbourne
Posts: 32
We have found that customers like the fresh smell as well. Customers often subconsciously link a citrus smell to a professional clean and will just be happy with it. Maybe try some new products with a citrus smell?

Let us know how you go!
Louise is offline  

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