It's up to YOU to set the things that you do. Are you a cleaning service or are you a maid service? There IS a difference no matter what anyone says. A cleaning service cleans. A maid service does all the stuff you talked about above. I have always owned a cleaning service but if I had 15 employees again I would add on maid service to rake in the money. If they want the extra's, they need to pay for the extras.
As for what is expected from a customer..... don't let it get to you if they want things you don't offer. When you go to their house to give them a price you can tell them what all you do. But what if you have set your service up to not do dishes yet they want dishes done? Just tell them you don't do dishes. But what if they don't want to hire you because you don't do dishes? Then tell them that you wish them luck in finding someone that does dishes and move on. Or you can cave in and do what ever anyone wants and believe me you WILL be unhappy and it will carry over in to your personal life. Or, if your plan was to give a price over the phone then turn off your computer right now, head to McDonald's and get a job.
Personally, we've never done any of those. But, I do know a lady that when she had her service she added on organization and charged $100 per hour. As for dishes, for me personally to do dishes it would take MUCH more than $100 an hour for me to touch any dishes. As for clothes..... realize how long it actually takes to do a load of clothes. Compared to cleaning you should charge about $250 for 2 loads of clothes if you want to make a profit. What's that? No person in their right mind would pay $250 to have 2 loads of clothes washed? EXACTLY.... so if your time isn't worth $250 to them, go clean another house and make money instead of jacking around with 2 damn loads of clothes their lazy (*) could have done very easily while they watch tv at night. On the other hand.... you never know how much some crazy person will pay for laundry.
You will find that when YOU set YOUR rules in YOUR life and YOUR business YOU will have a very happy life.
If you have a hard time with doing what I said above there is a book called BOUNDARIES. You can find it on Amazon, at book stores or on daveramsey.com