You just have to recall that I have said i am only the call rep for the owner
AND i ONLY work from home - that is my reality, here.
I am very good on the phone and I am not the only caller he has on the
phones - he has 2 other people calling, as well. Some people are just at
home on the phone [i am] and we act accordingly. Our [callers] initial
contact with an owner/manager is in a very positive and informative
manner and we also have to know enough about the art of persuasion
to get someone to even simply say, sure, come on by and give us a free
estimate - and it seems to work ok that way.
My present next step is just to go after bigger carpet area sf businesses/
places and the best approach to take to get to and talk to the decision-maker,
using the phone as the medium, no personal face to face approach, ever.
Just cannot go and hand out a personal brochure, though. The owner of
our service does all that.
Why can't we do that? Because we live too far away from the leads we are
calling. We have one caller who is calling from NY.
I am just trying to get some good ideas on some of the best large sf carpet
area places of biz/places to call and the best approach to Managers/ Owners,
from the perspective of the telephone, ONLY.
I am, so far, very appreciative of all of the good points and recommendations,
and I will be making every effort to use many of those good points, it just has
to have the phone perspective, in mind.
I strongly encourage people on here to keep the conversation going because
any way you look at it, we can all learn from one another.
As for the brochure, when my owner visits to give the estimate, he leaves his
card with a brochure AND he reminds the potential client we have a website
with video they can visit and he has references video as well as hard copy
I am liking a software program i saw, though, called YouTellUs. It's put together
by OnTopLocal - they are an email and social media advertising site focused on
carpet cleaning businesses. I don't know if I can put the link in here so I won't
for now - but you can google them using OnTopLocal - they are out of Gilbert,
AZ and run by Ron Howard and brothers. Looks like a great idea but too
expensive for me right now.
Last edited by KleanerDude; 11-15-2015 at 02:36 PM.