Do you know the definition of customer Service??? It's Bob,at Pressuretek.... It does not matter who you deal with "Poop' happens!
Customer service is meeting the problem headon, and that is what Bob did with my order from his company. First I wanted a brand product that pressuretek did not normaly carry. Bob did some checking, located the brand & model I was looking for and ordered it for me. Then on the day the product was to arrive, he called me, notice I said HE called me.
Well "poop Happens" the shippment had not arrived. Bob advised he would check it out and let me Know, and that what ever the problem was he ,"HE" would make it right. he called me back to advise that it had been shipped to the wrong town, but was being rerouted back to me. The Order arrived, it was the right product at the agreeded upon Price ( by the way the price from bob was less than other places I had checked out). Also after looking at the shipping lable,I found that the problem was a simple "typo" by the shipper, a 3 in place of a 2 on a computer lable that added the wrong City . I know this is kind of a long post. But real customer service is so rear I needed to expound on it. Thanks again Bob!!!!!! Dan Gee I hope my spelling and grammer is understandable. D
Last edited by McMoo; 08-27-2006 at 05:35 PM.