Phone estimates - Cleaning Talk - Professional Cleaning and Restoration Forum
 
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post #1 of Old 08-02-2011, 10:24 PM Thread Starter
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Phone estimates

Most of us (Im guessing) are getting most business from phone calls coming in and giving a rough quote on the price. If this is not a regular customer are you leaning towards a low bid just to get the job? Have you changed your phone estimates due to the economy? We have so I'm curious. Good luck to all the other cleaners out there.
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post #2 of Old 08-03-2011, 09:39 AM
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Not only the estimates but the prices as a whole have been changed. I think it is a bad practice to give an untrue lower estimate because this shows disloyalty as you are trying to trick the customer.

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Cheryl Parker
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post #3 of Old 08-06-2011, 05:15 PM
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Try to match the estimate price with the exact price. Never underbid.
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post #4 of Old 08-06-2011, 08:51 PM
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Which would you rather hear a client tell a potential client.?
"He quoted me $50.00 an hour over the phone without a walk through, but came in at $35.00 after seeing my place."
"He quoted me $25.00 an hour over the phone, but came in at $45.00 after seeing my place. So I got somebody on Craig's list for $10.00."
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post #5 of Old 08-12-2011, 04:30 PM
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I don't understand giving prices out over the phone at all. It's truly not fair to you or your client. Instead of focusing on pricing over the phone, focus on building your quality and substance over the phone. If you give a price over the phone, that's all you'll ever be, a #.

If a prospective client calls you and says blah blah blah 3 rooms and you answer $79

The next place they call is $89, the one after is $35, the one after than $69 and so on and so forth.

This is JMHO
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post #6 of Old 09-19-2011, 11:00 AM
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Quote:
Originally Posted by OneTime View Post
I don't understand giving prices out over the phone at all. It's truly not fair to you or your client. Instead of focusing on pricing over the phone, focus on building your quality and substance over the phone. If you give a price over the phone, that's all you'll ever be, a #.

If a prospective client calls you and says blah blah blah 3 rooms and you answer $79

The next place they call is $89, the one after is $35, the one after than $69 and so on and so forth.

This is JMHO
Good point.

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post #7 of Old 10-04-2011, 07:51 AM
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Quote:
Originally Posted by OneTime View Post
I don't understand giving prices out over the phone at all. It's truly not fair to you or your client. Instead of focusing on pricing over the phone, focus on building your quality and substance over the phone. If you give a price over the phone, that's all you'll ever be, a #.

If a prospective client calls you and says blah blah blah 3 rooms and you answer $79

The next place they call is $89, the one after is $35, the one after than $69 and so on and so forth.

This is JMHO
Great point. I very rarely give phone quotes but if im pushed for a "ballpark" figure, Ill give them something high. We price by the hour and basically use a formula. For a house thats pretty clean, we usually can do 450 sqft per hour. A deep clean or Move In/Out you are looking at 250 - 300 sqft per hour. So we just take the total square footage of the house, divide it by 250 and then multiply it by our hourly rate. On "ballpark figures" we tack on an extra hour and a half to cover us for wiggle room.

We then go on to say that we REALLY need to see the house to lock down a concrete price and 9 time out of 10, they setup a time and date for a walk thru.

It works for us and actually helps us pre-qualify our prospects. If they say no to the walk thru because of price, I know they are looking for some trunk slammer who will charge them $10 per hour. If they say Yes then I know Im close on price and usually close the deal.

Rich
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