Screening Clients - Cleaning Talk - Professional Cleaning and Restoration Forum
 
Thread Tools Display Modes
post #1 of Old 08-22-2006, 09:51 AM Thread Starter
Senior Member
 
Join Date: May 2006
Posts: 1,087
Screening Clients

Do you screen your clients before you go out and give an estimate?
If so what type of questions do you ask to make sure your not wasting your time?

Do you ask for their budget, time frame, etc...?

Nathan

Have you registered yet? Its quick, easy, and FREE!
Nathan is offline  
Sponsored Links
Advertisement
 
post #2 of Old 08-22-2006, 09:43 PM
 
Join Date: Jul 2006
Posts: 67
I ask tons of qualifying questions.

Mostly questions that help me determine what kind of quality they are looking for.
higher end clients who know that you get what you pay for are the ones I like to service.
Florcraft is offline  
post #3 of Old 08-22-2006, 10:19 PM
Moderator
 
All Seasons Exteriors's Avatar
 
Join Date: Jun 2006
Location: Orlando, FL
Posts: 353
"Qualifying the customer".....From the retail days.

All Seasons Exteriors, Inc. Professional Roof Cleaning
Orlando, FL (407) 579-4026 or Toll Free (877) 837-9705
All Seasons Exteriors is offline  
Sponsored Links
Advertisement
 
post #4 of Old 08-23-2006, 01:18 AM
Moderator
 
t.peterson's Avatar
 
Join Date: Aug 2006
Location: California
Posts: 1,083
I don't have a set of questions that I ask per se, however I have developed a keen sense of listening over the years and a great gut instinct that seems to weed out the majority of the lookie lous and sour sams.

This is a request for a quote that I got just this evening -

"We have a small 3 br 2 ba home in Fremont we rent,and would like a twice a month cleaning.
We also have a small dog who is very well trained.
We need good cleaners with a reasonable cost to us since its not our own home but a rental,but we like to keep it clean.
Can someone please setup an appointment for us to get a quote
?"

My answer -

"Thank you for your inquiry regarding obtaining a quote for service on you home. I regret that at this time we are booked solid for the next 60 days and already have a full waiting list as well, therefore we are not giving any estimates for work at this time. Thank you for considering our services and we hope that you will again consider us for your future needs."

Why did I turn this down? Time has told me that when they need "good cleaners with a reasonable cost" that they are pinching pennies and cannot truly afford our services (cuz we ain't cheap )
t.peterson is offline  
post #5 of Old 08-23-2006, 06:31 AM
Senior Member
 
FCPWLLC's Avatar
 
Join Date: Jun 2006
Location: Lexington, KY
Posts: 326
We don't screen per se. However, we do ask lots of questions but only so that I have info to use for closing. I ask questions like "What are you lokking for in a cleaner?" or "Why isn't the last company doing your cleaning anymore?" That is great for later when my price is higher than the last company and I explain that the last Company didn't do this or that and they weren't happy with them.

Michael Kreisle, First Choice Power Washing LLC
Lexington, KY 859-983-5955
We own and operate a great Cleaning Service in Lexington KY as well as provide
awesome Pressure Washing and Roof Cleaning services.
You can follow us on Facebook here...Pressure Washing Lexington KY
FCPWLLC is offline  
post #6 of Old 08-23-2006, 11:13 AM
Moderator
 
t.peterson's Avatar
 
Join Date: Aug 2006
Location: California
Posts: 1,083
proving that you too have developed your own keen sense of listening.
t.peterson is offline  
post #7 of Old 08-23-2006, 06:35 PM
Senior Member
 
PressurePros's Avatar
 
Join Date: Jul 2006
Location: Havertown, PA
Posts: 621
I explain what we do, what we offer and I, like others mentioned, listen for verbal cues. I try not to scare them off but I let them know that I offer top notch restoration I don't merely "powerwash and stain".

PressurePros, Inc
Pressure Washing Companies
Follow us on Facebook: www.facebook.com/pressurewashing
Offering PA roof cleaning to Havertown, Broomall, Newtown Square PA
and surrounding communities in Delaware County PA
PressurePros is offline  
post #8 of Old 08-26-2006, 11:37 PM
Junior Member
 
Join Date: Jun 2006
Location: Tampa, FL
Posts: 27
I think...

I think when we are doing smaller ticket jobs as is the norm for the cleaning industry you really need to be pre-qualifiying over the phone.

My normal job is a shower cleaning/restoration or tile floor cleaning. I can usually bid these over the phone.

I ask lots of questions, I aslo mention to people that we're not the cheapest company in town but we do gaurantee they'll be happy before we leave.

Not too long ago I was running all over town doing estimates for 200-300 dollar jobs. Driving me a bit crazy - but I'm estimating them over the phone and still doing good...

To screen/qualify over the phone you also have to really have your name out there. If you're only getting a few calls a week you have a tendency to go out to every job and waste time.
diego79 is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Cleaning Talk - Professional Cleaning and Restoration Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Similar Threads
Thread Thread Starter Forum Replies Last Post
New Clients HHCleaners General Discussion 6 01-14-2015 05:21 PM
Losing a client's key ryanne Residential Cleaning 9 01-05-2008 05:51 PM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

 
For the best viewing experience please update your browser to Google Chrome