I just started working for a company in southern California
that sells carpet cleaning services on the commercial level only.
I am calling restaurants and I have found the best approach to
be the following:
Hi, my name is _____________, I am calling from Apex Carpet
Cleaning and Upholstery Services - and I need to speak with your
[seems real easy to get the manager as most people that answer
in restaurants don't think as gatekeepers - most seem more preoccupied
with waiting on customers and just want to move you along and so the
manager is easy to reach - obviously I run into the few who want to be
the pain in the patootie - but far and few]
When the Manager comes on the line - i just go on to say....
Hi, my name is _____________, I am calling from Apex Carpet Cleaning
and Upholstery Services - we are a locally owned [name of town] 20 year
established carpet & upholstery cleaning service focusing on local commercial
We also clean tile and concrete floors, as well as booth upholstery. What is a
good time to come by and give you a complimentary estimate?
And, then I ask what type of floor surface they have and try and get the square
I also try to include the many other incidentals we offer, such as deodorizing
- doing tile & grout, Scotch Guard, etc
Main thing is to try and sell yourself and get the manager to say yes to having
someone come by and it has been fairly easy. Sell yourself on the phone and
let the sales guy get the estimate and the sale.
There are a few other things I say but the main thing is to try to keep it as
friendly and relaxed and not robotic and boxed.
Just wanted to throw this out here.
I am looking for other comments on phone scripts for commercial carpet cleaning
calls - so please sound off!