you and me both.. Got charged for hang-tite which i didn't order but they shipped it anyways. Got the pump, reel, hose and regulator and some other random parts.. No way to connect regulator to the compressor, no way to connect the wand to the hose, no parts to build the wand just the actual trigger, no whip-line, and they sent me about 4 of the same size tips, a bent hose reel(But they said that wasn't their fault those were shipped from titan).. So after the first conversation she said oh ill throw in this plastic elbow for free to connect to the hose reel! So about a week later nothing, so I texted her, no response but two days later I got this plastic elbow in the mail and nothing else? I didn't need this elbow but I got it.. Then I see on the credit card she charged me 70$ for it! I called immediately and she again had no recollection of our previous conversations, so she said she would refund the 70 and send the rest of my parts.. Still no parts.. Still no refund..