Your right they do have a very tuff job, for little compensation. it's a burn out business, its set up that way to keep overhead down ( a shame). Bring them in Young give them a title (Management, "salary" no over time) work them long and hard, burn them out and hire the next kid dumb eneff to think this is a promotion ( if they worked the same hours @ min wage they would make more money).
Back to contacting the main store manager late at night, it is something that is not done by a night mgr. (Robbery,Fire or Injury to a customer and serious injury to employees are the only exceptions) or He/She will be fired, at least that the way It was done in the town I was a Police Officer in. On several occasion I have ask the night Mgr. to call his Mgr. or give me the number and i have made the call in every case but one, the kid was fired. McDonalds are indepently owned so this might just be thier policy. But "Poo" does happen that can not always be covered in advance.
You think Mr.Ott might have been amazed that someone was put into a position of authority with no authority? Of course Dav might have been just venting or PMSing, we do that sometimes on the boards. Please take no offence just trying to explain us working stiffs My .02