Last Minute Cancellations - Cleaning Talk - Professional Cleaning and Restoration Forum
Thread Tools Display Modes
post #1 of Old 01-28-2009, 09:41 AM Thread Starter
Join Date: Jan 2009
Posts: 2
Last Minute Cancellations

How should I handle last minute client cancellations? Some clients call to cancel the night before a scheduled cleaning for various reasons: "we have the day off & don't want to get up early", "we forgot to tell you we'll be on vacation, you don't need to come next week". It feels as though some people forget this is my job, not a hobby. A cancellation is a short pay check. I do not work with contracts. Any suggestions?
sunshine68 is offline  
Sponsored Links
post #2 of Old 01-29-2009, 11:23 PM
Join Date: Jan 2009
Posts: 11
Put out a newsletter or flyer to all your current clients and make sure you give one to the new ones as they come along.....make sure you list in bold that there is a cancellation fee - most cleaners in my area charge a $25 cancellation fee.

But, I would make exceptions for emergencies and such. Or offer to reschedule the same week if they cancel. It really depends on how your schedule is laid out.
ReflectionsCleaning is offline  
post #3 of Old 01-29-2009, 11:31 PM
t.peterson's Avatar
Join Date: Aug 2006
Location: California
Posts: 1,083
We have the following provision on our service agreement -

You may reschedule, skip, add, or cancel any of your cleanings. We do ask for a 48-hour notice of any of these actions. Without a 48-hour notice you will be charged half (50%) of your current rate for the cancellation. Cancellations for any reason happening on the same day after we have started to travel to your location will be charged full rate (100%) Payment will have to be made in full prior to our scheduling any further work. All cancellations must be made through the office/ owner of the company. Please do not tell your cleaner. All cancellations will cause your rate to increase to the next level (for example skip a week and you will have to pay the bi-wkly rate for your next cleaning)

It helps alot. We do waive the fees for good clients who occasionally have something come up
t.peterson is offline  

Quick Reply

Register Now

In order to be able to post messages on the Cleaning Talk - Professional Cleaning and Restoration Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:


Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode

Similar Threads
Thread Thread Starter Forum Replies Last Post
Possible 30 minute Downtime Today Nathan General Discussion 5 07-26-2006 01:05 PM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

For the best viewing experience please update your browser to Google Chrome