Last Minute Cancellations - Cleaning Talk - Professional Cleaning and Restoration Forum
 
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post #1 of Old 01-28-2009, 09:41 AM Thread Starter
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Last Minute Cancellations

How should I handle last minute client cancellations? Some clients call to cancel the night before a scheduled cleaning for various reasons: "we have the day off & don't want to get up early", "we forgot to tell you we'll be on vacation, you don't need to come next week". It feels as though some people forget this is my job, not a hobby. A cancellation is a short pay check. I do not work with contracts. Any suggestions?
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post #2 of Old 01-29-2009, 11:23 PM
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Put out a newsletter or flyer to all your current clients and make sure you give one to the new ones as they come along.....make sure you list in bold that there is a cancellation fee - most cleaners in my area charge a $25 cancellation fee.

But, I would make exceptions for emergencies and such. Or offer to reschedule the same week if they cancel. It really depends on how your schedule is laid out.

Kim
Reflections Cleaning Service, LLC
[email protected]
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post #3 of Old 01-29-2009, 11:31 PM
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We have the following provision on our service agreement -

You may reschedule, skip, add, or cancel any of your cleanings. We do ask for a 48-hour notice of any of these actions. Without a 48-hour notice you will be charged half (50%) of your current rate for the cancellation. Cancellations for any reason happening on the same day after we have started to travel to your location will be charged full rate (100%) Payment will have to be made in full prior to our scheduling any further work. All cancellations must be made through the office/ owner of the company. Please do not tell your cleaner. All cancellations will cause your rate to increase to the next level (for example skip a week and you will have to pay the bi-wkly rate for your next cleaning)


It helps alot. We do waive the fees for good clients who occasionally have something come up
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