Another Need to Vent Thread!
I recently picked up a new couple. Husband and wife in the 80's, and both use walkers. Thhome had not been cleaning thoroughly in perhaps 3 years. When I first spoke to the woman, I sensed she has memory problems. She kept repeating herself. I expected the home to be a total disaster, but it wasnt when I cleaned it the first time. The kitchen was actually pretty tidy but the bathrooms were not and dust had piled up everywhere. The woman had told me she was asking for me to wash her sheets and put clean ones on the bed. I explained that I could do that but it adds on TIME. Since she can NOT make the bed, she told me she wanted me to do it anyway.
It took 5 hours to get the home clean. I would guess normally (once its under control) it might take 3 or even 4 hours. The woman paid me but made it plain she was upset about the cost. Okay. Since we had already discussed my hourly rate and why it would take longer the first cleaning, I was slightly annoyed but did not let that show.
She emailed a few days later, repeating the same concern. "It took too long! We cannot afford 5 hours." I explained all over again what I just told you. Okay. Then a few days after that email I got yet another one saying the same darn thing! So I had to once again try to explain to her why it would not take as long the next time.
I am going there today and kind of dreading it because I have a hunch I will run into the entire silly issue again. I am an RN who worked with elderly patients for many years but I am not working as a nurse now! NOR do I want to. I think she has early dementia. It is obvious to me (and her daughter) that she does need help, but I cannot give her help for free. Get the picture? Any tips for dealing with this????