Client from HELL
I don't know where to begin with this story. I guess with the question I have about it: Would you ever post a personal blog item about a former client? Only a handful of people read my blog, but I live in a small town, so I'm risking getting myself or my company in trouble, but the odds of anyone identifying the client or reading the post are next to nil. Would you do it?
Hard not to want to share this story.
My company took on a client who was willing to pay triple for the privilege of telling us exactly what and how to clean her place. Job included putting away and organizing the family's clothes and linens, hand washing and organizing dishes, hauling packages in, out of and around the house, picking up and cleaning a home that was a general disaster area.
The crazy homeowner tried to kill me twice. First by grabbing my cleaners and spraying ammonia-based window cleaner all over bleach cleanser I had sprinkled in the sinks, shower and tub. The next time, the client beat me into the bathroom, stopped up the sinks and tub and poured pools of bleach in all of them and ordered me to wipe everything with straight bleach. I think she was insulted when I started working with a rag over my nose and mouth, but it was all I could do not to pass out or puke from the fumes in the unventilated master bathroom.
(Aside: Can I bill her for the pants and shirt I ruined that day? I honestly can't afford to replace one of my two pairs of work pants any time soon)
This is a person who put two cleaners out of work three or four times by canceling the all-day job at the last minute. Last time she decided to keep her appointment, she was home sick and still hovered over our shoulders and had us handle her germy dishes and linens.
That time, the client also insisted that I reclean the urine stained underside of a toilet seat, and I inadverently ended up scratching the paint off an inchlong spot. I duly reported it and told her to call my boss so we could make good, and the client told the boss that I ruined the toilet bowl and that she won't pay the $250-some bill until our company fixes it.
Amazingly, the company fired the client, not me.
Last edited by Spicnspan; 03-11-2010 at 06:51 AM.