dropping clients and ending well - Cleaning Talk - Professional Cleaning and Restoration Forum
 
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post #1 of Old 04-11-2011, 08:21 AM Thread Starter
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dropping clients and ending well

Okay, so I seem to be having another dilemma all in the same week.

I have two clients that I have had enough of. They are both at a low rate. One I feel obligated to, (oh she is currently calling, I called in sick last week!!!), because of referrals, the other well, been there 4 years I had generally liked them until lately. They are also sloppy and at a low rate and they both sap my energy and make it harder to get to the big important accounts where I get a $400 check, yes! Lately the sloppy lately is getting demanding, you know how I HATE that, Their house has been under a renovation too, all winter!

So I have thought of raising their rates, but they probably won't give me more than 5 or 10 bucks, or match what I get at other jobs I just don't want them as clients! So what do you do, put them in my google phone that says this number is no longer available? Send an e-mail saying I quit, then put them in to my junk? Or just give two weeks notice? I like the above ideas best. The last client I quit I used one of the above methods, but I need better ideas. Might I add, most clients work out.
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post #2 of Old 04-11-2011, 08:50 AM
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I hope you figure that one out. I want to know how it goes, because I have wondered that myself. I guess you could just tell them that you have raised your rates and leave it up to them to pay or say bye bye.
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post #3 of Old 04-11-2011, 08:59 AM Thread Starter
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I don't know why I even worry about it, you know clients have just told me, "we don't need your help with the house anymore"
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post #4 of Old 04-11-2011, 10:08 AM
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Raise their rates. Tell them because of rising fuel costs and everything else on the rise you have no choice but to raise them $35. If they question it.... DON'T LET THEM TAKE CONTROL! Just stick by what you say and leave it at that.

If you don't want to call and tell them, send a letter. I like letters best anyway because it is in writing. I love when stuff is in writing. If you choose to not talk with them ask that if they have any questions or concerns to please email you at _______________.
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post #5 of Old 04-17-2011, 07:50 PM
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Agreed, I heard of the A=hole Tax. I have yet to add it though. Good luck!
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