Thanks for all your feedback guys. My business is fairly new and I can't afford to pick and choose atm. But here is my observation. I've come across 2 clients like that which I went ahead and told them how to clean and where to buy the sponges and both say thank you as they now know how to do it themselves. I have not called again.
The thing is you can't back out of the job when you are already in the midst of the cleaning and I can't just ignore them can I? So I was wondering if anyone had experienced this and if there was a friendly/ diplomatic/ gracious way of saying 'no' to the customer.
Last edited by ceelin; 07-15-2014 at 01:51 AM.