Gee, this home is starting to be one of my nightmares come to life. I will tell you a bit more. The home is owned by a young couple but one of their parents lives with them. I think they share costs of cleaning. I got there this time and one of them was visibly upset because the kitchen floors looks "uneven" in the spot I accidentally removed wax buildup. They only wanted a couple hours of my time and asked me to concentrate on that floor, plus do all three bathrooms. That is what I did. One of the problems is that each person has different ideas on how to solve the problem of the floor. In other words, conflicting ideas. One wanted bleach and water used. One wanted me to use the Shine product I tried last time. This wasted a lot of my time, but we finally worked something out. I worked for an HOUR on that floor, mopping first with one thing and a second time with the shine product. As I was working I realized what it is about that floor that has troubled me from Day One: Water BEADS on it !!!! To me that is proof that a wax product WAS used. The whole house is like this but for some reason, the floor is shinier in the kitchen area and the water beads even more so. Weird! I tried to explain this to them, but I am not sure they understand. To remove it totally would mean, I guess, hiring someone who has those huge scrubber machines. And even then I suspect the floor would look uneven in many areas since huge scrubbers do not do tight corners well.
I told them that if they wanted I could bring my steam mop and try to get some of it that way. They are not sure. The other option is to just let it be because over time that wax build up will go away.
I have a strong feeling I am going to lose these customers. Much of the problem is, I think, that more than one person has input into what I do. That can be confusing. No one stands out as THE person who makes the decisions. These are very nice people and I dont want to lose them over something this dumb.
I have also learned from this mess. In the future, if water beads on a tile floor, I will KNOW wax has been used. And if that happens, never try to remove it! LOL! In my deep desire to give them a truly clean floor, I may have lost a good account.
Life goes on anyway. Any suggestions would truly be appreciated.