Join Date: Oct 2010
Location: Renton, Washington
My husband and myself are sole cleaners - we work as a team. I do understand having a full schedule, as we do too, and it gets very busy around holidays. People do not want you there on a holiday - they want cleaning before the holiday, or after if they are not going to be home. We work very long days before holidays - that's just the way it is. Frankly, if you were my cleaner, and told me your proposed policy, I would find someone else.
You can, of course, do what you wish, but you asked for an opinion, and we too are a small company, a 2 person operation, and that's what we do. One of our weekly clients, who pays for the month in advance, usually gives us a day off during the Christmas week, or Thanksgiving week. But like I said, we would never expect someone to pay because their day fell on a holiday.
Usually we try to set the schedule in advance - leaving a note 2-3 weeks ahead, telling them, due to ___ holiday, their cleaning day and time has been rescheduled to (whatever day).
I hope you find a solution to your problem.