Well, you have stated things in a way that I can't answer your question direct but these are my answers.
No one ever gave an over-the-phone quote at my business. Not only because of the reason you stated above but it reflected in my bank account every day how much more we could charge by going on a bid than giving a phone price. Not only could I charge a much higher first time in price but normally the regular price was higher and it would lead in to.... I'm thinking about getting my house cleaned every month..... well, we don't do monthly cleans but we do every 4 weeks but most people have their house cleaned every 2 weeks. Then I would WRITE the priceS.... yes, priceS... down on my bid sheet.... every 4 weeks and every 2 weeks. Most every time they chose every 2 weeks.... with a little coaxing. And it would sometimes lead in to bidding their friends house or a neighbor.... and often times I would go straight from the first house to the friends house.
But to your actual question... I have told employees to just leave before. It happened more than once but the last time I can think of was a house where 3 people had already been in it 4 hours and they weren't even half done yet. So I started helping and once I saw we were getting no where.... it was time to leave. So, the home owner got 1/2 a house cleaning for free. Any time I've told an employee to leave we didn't accept payment. It was usually someone I felt sorry for and was just trying to help but sometimes ya just gotta draw the line.
As for bidding a hoarders house...... price it by the hour and have a minimum bid. We only did a few the whole time I was in business but my minimum was $700. I think when I started the minimum was like $525 but I'm telling ya.... you can feel sorry for people like that but you as a business owner can't save the world! We did a bank forecloser once on a hoarder that was $12,000.
Last edited by sprintcar93; 07-21-2014 at 02:15 AM.