Refuse 2 Clean (hoarder/filty) - Cleaning Talk - Professional Cleaning and Restoration Forum
 
Thread Tools Display Modes
post #1 of Old 07-14-2014, 11:41 AM Thread Starter
Junior Member
 
Clean-n-Jax-Fl's Avatar
 
Join Date: Jun 2014
Location: Jacksonville, Fl
Posts: 16
Refuse 2 Clean (hoarder/filty)

I am curious if anyone has refused to clean a residence? Have you ever quoted an on-the-phone rate then walk into a home that resembles a hoarder (filthy/nasty/roaches) which cleaning would take a team of two 5+ hours or a home not worth trying to clean? Or one that would require you to come back to finish? Do you have contracts that state you have an option to refuse service?
Clean-n-Jax-Fl is offline  
Sponsored Links
Advertisement
 
post #2 of Old 07-21-2014, 02:13 AM
Senior Member
 
sprintcar93's Avatar
 
Join Date: Nov 2006
Posts: 961
Well, you have stated things in a way that I can't answer your question direct but these are my answers.

No one ever gave an over-the-phone quote at my business. Not only because of the reason you stated above but it reflected in my bank account every day how much more we could charge by going on a bid than giving a phone price. Not only could I charge a much higher first time in price but normally the regular price was higher and it would lead in to.... I'm thinking about getting my house cleaned every month..... well, we don't do monthly cleans but we do every 4 weeks but most people have their house cleaned every 2 weeks. Then I would WRITE the priceS.... yes, priceS... down on my bid sheet.... every 4 weeks and every 2 weeks. Most every time they chose every 2 weeks.... with a little coaxing. And it would sometimes lead in to bidding their friends house or a neighbor.... and often times I would go straight from the first house to the friends house.

But to your actual question... I have told employees to just leave before. It happened more than once but the last time I can think of was a house where 3 people had already been in it 4 hours and they weren't even half done yet. So I started helping and once I saw we were getting no where.... it was time to leave. So, the home owner got 1/2 a house cleaning for free. Any time I've told an employee to leave we didn't accept payment. It was usually someone I felt sorry for and was just trying to help but sometimes ya just gotta draw the line.

As for bidding a hoarders house...... price it by the hour and have a minimum bid. We only did a few the whole time I was in business but my minimum was $700. I think when I started the minimum was like $525 but I'm telling ya.... you can feel sorry for people like that but you as a business owner can't save the world! We did a bank forecloser once on a hoarder that was $12,000.

Last edited by sprintcar93; 07-21-2014 at 02:15 AM.
sprintcar93 is offline  
post #3 of Old 07-22-2014, 11:07 PM Thread Starter
Junior Member
 
Clean-n-Jax-Fl's Avatar
 
Join Date: Jun 2014
Location: Jacksonville, Fl
Posts: 16
Thanks for you reply SprintCar! I was just wondering if anyone made reservations to go clean a home & walk into a total mess & if they were still obligated to clean... I think I will also visit the home & not quote anything over the phone... Thanks again.
Clean-n-Jax-Fl is offline  
Sponsored Links
Advertisement
 
post #4 of Old 07-23-2014, 12:17 PM
Junior Member
 
Join Date: Jul 2014
Posts: 21
A short explanation of what and how you clean would usually do it and help you avoid such situations.
mark1st is offline  
post #5 of Old 12-01-2014, 02:40 AM
Member
 
Join Date: Nov 2014
Posts: 37
Great advice. I never considered that I might get a job that was just too impossible to finish. I'm starting new on my own and this never crossed my mind.

- Michael
NewCleaningBusiness is offline  
post #6 of Old 12-01-2014, 04:51 PM
Senior Member
 
sprintcar93's Avatar
 
Join Date: Nov 2006
Posts: 961
Advertise that you are NEW and you will get a LOT of jobs too dirty to finish.
sprintcar93 is offline  
post #7 of Old 12-03-2014, 02:23 AM
Member
 
Join Date: Jun 2013
Posts: 38
I refused two homes.One was in a really disgusting dangerous part of town and the house was run down with a for sale sign out front. I didnt feel safe to even get out of my car so I drove off and so I texted the lady and told her that. It could have been a set up or something wierd. i always trust my gut when something doesnt look or feel right. But the other home was way too much for me to clean. I work by myself and the house had 6 bedrooms 4 full bathrooms knicknacks galore and dog hair everywhere! I told the owner that he would be better off hiring 2 people to come in and do the job. I never give a price over the phone without looking at the home first. I also don't let the customer try to haggle me down on my price. I stick firm now after agreeing to a lower price and now feel like I am basically working for free.
DLT55 is offline  
post #8 of Old 12-09-2014, 10:43 AM
Senior Member
 
Join Date: Nov 2014
Posts: 178
I refused one home. I don't do over-the-phone quoting so I personally go and check it out especially for big jobs. I went to check the house out and boy it was filthy. You could literally smell the stench from across the road. There was a clinically depressed woman that used to live there and the new owners bought it from craiglist or some online transaction. The previous owner was a hoarder and rarely leaves the house and all the trash/feces etc was just there everywhere. I was just starting too so I refused. The new owner and I went to a nearby pub, drank a beer maybe two and laughed our asses out for what we just saw and went our separate ways.
PD_Lape is offline  
post #9 of Old 12-11-2014, 03:44 AM
Senior Member
 
Join Date: Nov 2014
Posts: 110
Yes, a clean can be refused if quoted over the phone. Sometimes customers say one thing and when the cleaners go the situation is much different. If when onsite the cleaners consider the job cannot be done on time or it is health hazardous they can refuse cleaning. Pictures of the property are quite useful in such cases.
Villy Scott is offline  
post #10 of Old 12-28-2014, 09:32 AM
f&s
Junior Member
 
f&s's Avatar
 
Join Date: Dec 2014
Location: Toronto, Ontario, Canada
Posts: 20
Always look at the job before accepting.
f&s is offline  
post #11 of Old 01-14-2015, 09:37 AM
Member
 
Join Date: Jan 2015
Location: New Castle, PA
Posts: 58
Refusing to clean

Yes, I've made some bad decisions where I gave an estimate over the phone to wash walls and ceilings, but when I arrived at the house I discovered the rooms were filled clutter which made it very difficult to do my job. I could have charged more but didn't.

Unless you know the clients and are familiar with their house, don't do over-the-phone estimates. Check out the house first. Charge more if there is more work involved to complete the original job.

My blog:

http://www.cleanwithasmile.blogspot.com/

Last edited by mattjanacone; 01-14-2015 at 09:42 AM.
mattjanacone is offline  
Reply

Tags
decline , filthy , hoarder , not worth , refuse

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Cleaning Talk - Professional Cleaning and Restoration Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Similar Threads
Thread Thread Starter Forum Replies Last Post
Construction Clean up quote advice . Rough and Final Clean Question cleanpro Construction Clean Up 20 01-16-2018 04:35 AM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

 
For the best viewing experience please update your browser to Google Chrome