what do u do when ur cleaner steals? - Cleaning Talk - Professional Cleaning and Restoration Forum
 
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post #1 of Old 12-30-2007, 04:46 PM Thread Starter
 
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what do u do when ur cleaner steals?

When a cleaner steals something from one of your clients homes, how do u handle this? Do u deduct the cost of item from their pay check?
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post #2 of Old 12-30-2007, 04:51 PM
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Quote:
Originally Posted by ryanne View Post
When a cleaner steals something from one of your clients homes, how do u handle this? Do u deduct the cost of item from their pay check?
You immediately have the client call the police and file a theft report. Call your insurance company and let them know there is a potential theft case involving one of your clients. Leave it to the authorities to prosecute and recover the cost of the item and replace it.

The item must be returned and the cleaner must be prosecuted. The cleaner must be fired if it is proven they did it.

What proof do you have that this happened? It's out of your hands, really. You can't be judge and jury. Let the police do the investigation and cooperate fully with thier investigation.

I had a client that had his bank account wiped out completely. I told him he was to notify the police immediately and file a report. I explained that I would cooperate fully with their investigation.

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post #3 of Old 12-30-2007, 05:00 PM Thread Starter
 
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Ya it's the whole proving thing that is a nitemare. Impossible to prove really. Clients word against cleaners.
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post #4 of Old 12-30-2007, 05:20 PM
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Ya it's the whole proving thing that is a nitemare. Impossible to prove really. Clients word against cleaners.
What happened?

You can't take action on something that can't be proven. The client must file a police report first and foremost. You especially cannot take the cost of the item out of their paycheck. You will inevitably get sued.

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post #5 of Old 03-19-2008, 08:19 AM
 
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Quote:
Originally Posted by ryanne View Post
When a cleaner steals something from one of your clients homes, how do u handle this? Do u deduct the cost of item from their pay check?
not experienced in this area but i would sack the little s**t and make them pay! depending on the circumstance and the cost it would depend on the punishment. but proving it, is the problem. stealing should come with punishment. once someone steals, then will do it again.
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post #6 of Old 03-19-2008, 09:51 AM
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As I business owner you should do what Torrey said. Often clients claim theft when items are only misplaced - firing an employee on unfounded grounds could easily end up getting you in even more trouble. Better to let the police and the insurance companies handle the situation.

Repeated claims on the same employee however do warrant your taking actions to rid yourself of the employee, so documentation of all policy infractions can help you to rid yourself and your company of this potential liability or dead weight. It really is not surprising that many employees that are suspected to be thieves are released from their jobs due to absenteeism or being excessively late. A business owner has to do what they have to do to protect themselves as well as their clients, even if it sometimes seems that the laws bind our hands for fear of being sued.
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post #7 of Old 03-31-2008, 08:49 PM
 
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What is the worker is new and on probation working as an casual laborer?
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post #8 of Old 03-31-2008, 09:24 PM
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Jaki,

To avoid being sued for false claims (you do have to prove it and it's very hard to do), let the police handle it. You could always not have any hours available if you can't prove anything. I can't impress upon having the police report filed as being ESSENTIAL to moving forward.

Torrey

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post #9 of Old 04-01-2008, 08:01 AM
 
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Torrey, When I gave her her letter it did not say that she was stealing it just said that we no longer require your services as a casual laboroer. I wrote the letter according to the insurance agent. This was not the first time something was missing since we hired her as a casual laborer before making her an employee. The client waited about 2 weeks before telling us so therefore the insurance company had to take over and they told me to get rid of her. The agent said to not put any reason just say we no longer required her services. Now it is under investigation. Gotta run
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post #10 of Old 04-05-2008, 11:29 AM
 
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Hi,
It would be a good idea to get in touch with an HR helpdesk such as ACAS who will be able to advise you. If this employee has a contract with you they do have rights and you still can be taken to a tribunal for unfair dismissal. You yourself need to do an investigation into the incident as well as your client involving the police.
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