What to do when client pockets get tight? - Page 3 - Cleaning Talk - Professional Cleaning and Restoration Forum
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post #41 of Old 06-17-2011, 12:17 AM
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You could see a distinct shiney ring around the primer pocket after several firings.I would just sew the pocket shut. especially if you don't really need to use the pockets.This happenned to me a number of years ago, it turned out I had a lot # of cases that did have convex case head faces.
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post #42 of Old 07-31-2011, 05:14 PM
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There is nothing to do. if you can low your prices it would be good. if they are already too low you may have look for new clients. if this is also not an option try to look for help like unite with someone.

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post #43 of Old 08-01-2011, 01:22 PM
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What great advice. Thank you very much. I appreciate it.

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post #44 of Old 08-02-2011, 06:50 AM
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Cool Managing budget

If your plan is correctly customized & Properly planned, you can adjust the budget at any point of time in your project.

Offers commercial and professional Carpet Cleaners London and Commercial Carpet Cleaning.
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post #45 of Old 08-03-2011, 10:29 AM
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But if you adjust your plan to the exact customer isnt that going to be unfair for the other customers? That is what fixed prices are all about, I think...

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post #46 of Old 08-12-2011, 10:32 PM
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Sadly enough when their pockets get tight, the cost of living, running a business and suggested wages still goes up.

I would think about the business reprocussions first before feeling bad they are on a budget.
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post #47 of Old 05-26-2015, 06:25 PM
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The Pinch

Hello,

It is happening everywhere...even in Canada.
You cut all unnecessary expenses, and drop all advertising and promotions that have a history of bring zilch back to you in return. If you don't get results; stop doing it. Then you ride it out and beat the pavement, campaign for referrals, and visit businesses with flyer in hand - and be prepared to give a deal or discount rate.

We lost one contract to new strata committee; then a new president take-over; client cut-backs; clients going back to cleaning in-house; and, being under cut by the trunk slammers and dubious fly-by-night operators.

It's tough, but eventually it all comes back with hard work and a pleasant can-do attitude when greeting potential clients.

Deb

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Originally Posted by ncdiva View Post
Greetings Everyone,

Within the last three weeks, I've lost two clients due to financial issues and many are constantly rescheduling. With gas prices on the rise and the supposed "recession," what are you all doing to mitigate this risk of loss in revenue? Has anyone else felt the consumer pinch?
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post #48 of Old 05-26-2015, 06:30 PM
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Unfair?

Hello,

Quote the same or similar rates for similar premises to clients who know each other and likly to chat; i.e.; those obtained through referral from another client.
If the potential client isn't connected to any other client, quote as needed per the situation. Just be competitive and confident in what you are offering.

Deb
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But if you adjust your plan to the exact customer isnt that going to be unfair for the other customers? That is what fixed prices are all about, I think...
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post #49 of Old 05-27-2015, 02:23 AM
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What JaniClean said is true for the most part and that is why I have always HATED referrals and cleaning for friends or family.

Let's take the one I'm in the middle of now.

House A is a 2 bed, 2 bath house but only 1 bed and 1 bath is cleaned for $75 every other week. Easy clean

House B is her friend and is a 3 bed, 2 bath house. Entire house needs cleaned each time and kids are involved so I gave her my price of $150.

While house A takes about 2 hours to clean, house B will take about 4 hours to clean.

But, the way the owner of house B see's it is that she only has 1 more bedroom than house A so why is the price double? I tried to explain but my words fall on deaf ears. She gave me the option of cleaning it for $80 or not at all and losing house A. And so I had to explain that she does not own my business, I do and I would appreciate it if she let's me set my own prices.... take it or leave it. So, I will probably lose house A because I won't give house B an $80 price.

Could I give house B an $80 price? I could but I'd only make a few dollars profit. Could I bundle it and look at it as keeping the profit from house A and cleaning house B in order to keep those profits? Sure I could but bundling is for pickers... I do love picking but this is house cleaning and there are no bundle houses here. Maybe if I had great workers falling out of my (*) I would do this but I only have 2 nowadays so I'm not wearing them out for $50 profit.

The great thing is.... the sun still comes up tomorrow and I have a great day every day......
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post #50 of Old 06-18-2015, 12:54 AM
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Things are going well in 2015, not so much last year though...
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post #51 of Old 06-18-2015, 09:56 PM
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Good. Things usually work out if you hang in there. Just gettin over the hump is sometimes the hard part.
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post #52 of Old 07-06-2015, 06:09 PM
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I've had customers who wanted to cancel, and I was able to convince them to just lower their number of cleanings (from 1x per week to every other week) and they usually bump back up to every week after a few months when they remember how much work it can be to clean on their own during the off week. It can get tight when several customers are feeling the squeeze, but I'd rather risk losing 50% of my income than 100%, so we try to keep them on with us, even if it's severely reduced cleaning frequency. We also offer referral incentives, free cleaning for every client they refer which helps to continuously grow the business. If money is tight for them, or they are just savvy, they refer business to us, they still get their cleaning at a huge discount. What's really nice is that by doing the referral offer, I was able to get an entire cul-de-sac to sign up for weekly cleanings on the same day of the week, saved a ton of gas and travel time- We grew from 1 client in that neighborhood to 5 clients in under 6 months.
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post #53 of Old 07-08-2015, 01:22 AM
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The owner of the company has said that they have worked very hard to satisfy their customers’ requirements. He has also said that the company’s cleaners are professionals and people have nothing to worry about.

http://www.jeanannecleaningservices.com
Commercial Cleaning Services In Franklin

In my close to 12 years in business I have survived a few recessions/ dot com busts/ etc…
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post #54 of Old 07-08-2015, 02:21 AM
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Originally Posted by need2clean View Post
I've had customers who wanted to cancel, and I was able to convince them to just lower their number of cleanings (from 1x per week to every other week) and they usually bump back up to every week after a few months when they remember how much work it can be to clean on their own during the off week. It can get tight when several customers are feeling the squeeze, but I'd rather risk losing 50% of my income than 100%, so we try to keep them on with us, even if it's severely reduced cleaning frequency. We also offer referral incentives, free cleaning for every client they refer which helps to continuously grow the business. If money is tight for them, or they are just savvy, they refer business to us, they still get their cleaning at a huge discount. What's really nice is that by doing the referral offer, I was able to get an entire cul-de-sac to sign up for weekly cleanings on the same day of the week, saved a ton of gas and travel time- We grew from 1 client in that neighborhood to 5 clients in under 6 months.
I'll try to say this as nice as possible but.... do you think 5 clients in 6 months is good? I've been on 9 bids within the last 10 days and have 5 new clients within that time (10 days). And that is from less than 1000 of my award winning flyers. If I was hard at it I could have 5 new clients a day if I chose to. I have another bid Friday at 12:30pm.

As far as feeling the squeeze, we have raised our rates 20% on all of the people I've bid within the last 10 days. I could have had them all as new clients but as you grow wiser in business you will learn that you do not want some people as your client. 1 lady fired her previous cleaner because she didn't clean the outside of the back door window. Yes, we can clean the outside of the back door window but if she is going to be THAT picky..... she is too much of a PITA for me. I'll leave her for the desperate cleaners. We go where we are appreciated, not where we are going to be nit-picked to death.
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post #55 of Old 07-08-2015, 10:17 AM
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I'll try to say this as nice as possible but.... do you think 5 clients in 6 months is good? I've been on 9 bids within the last 10 days and have 5 new clients within that time (10 days). And that is from less than 1000 of my award winning flyers. If I was hard at it I could have 5 new clients a day if I chose to. I have another bid Friday at 12:30pm.

As far as feeling the squeeze, we have raised our rates 20% on all of the people I've bid within the last 10 days. I could have had them all as new clients but as you grow wiser in business you will learn that you do not want some people as your client. 1 lady fired her previous cleaner because she didn't clean the outside of the back door window. Yes, we can clean the outside of the back door window but if she is going to be THAT picky..... she is too much of a PITA for me. I'll leave her for the desperate cleaners. We go where we are appreciated, not where we are going to be nit-picked to death.
Whoa slow down there, Sprint. I meant a specific subdivision, not an entire zip code. There are 12 houses in the development I'm speaking about. I made the comment to discuss how to take advantage of economies of scale in neighborhoods where customers are tightening their purse strings.

Award winning flyers? What award was it? A CLIO? Do tell.
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post #56 of Old 07-08-2015, 02:49 PM
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lol You had said 5 customers in 6 months and I was like.... there is no money in that!

A year from now I MIGHT sell the flyer or atleast help build a flyer to what certain people want. But right now I'm keeping it all to myself in hopes of when other cleaners get it on their door they throw it away and don't give it a second thought.

The problem I've ran in to in the past when selling flyers is that people say they are too plain..... yeah..... that's what makes me money! Maybe the name for my website once I get it made will be.... VANILLA MARKETING
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