When will I ever learn ! - Cleaning Talk - Professional Cleaning and Restoration Forum
 
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post #1 of Old 03-07-2011, 02:20 PM Thread Starter
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When will I ever learn !

Almost all of my customers are from referrals and most know each other and that has worked well since starting my business in '03.

I'm a sucker when it comes to estimates for potential customers from other areas: newspaper, Craigslist.

This is the second time I got burned giving a low price for the first clean with the promise of them starting routine cleaning only to get the call like "I found someone cheaper" or "I decided to hold off starting yet"..

They get a detailed, back breaking, long hours clean and I end up being the putz. I will NEVER give a discounted first clean again!!!!

http://www.jamesgphoto.com/clean.htm
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post #2 of Old 03-07-2011, 02:50 PM
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Quote:
Originally Posted by manmaid View Post
Almost all of my customers are from referrals and most know each other and that has worked well since starting my business in '03.

I'm a sucker when it comes to estimates for potential customers from other areas: newspaper, Craigslist.

This is the second time I got burned giving a low price for the first clean with the promise of them starting routine cleaning only to get the call like "I found someone cheaper" or "I decided to hold off starting yet"..

They get a detailed, back breaking, long hours clean and I end up being the putz. I will NEVER give a discounted first clean again!!!!

http://www.jamesgphoto.com/clean.htm
Nope I'll never do that again. That hurt me tremendously in the beginning.
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post #3 of Old 03-08-2011, 11:50 AM
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thanks for the warning pal
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post #4 of Old 03-09-2011, 11:49 AM
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First cleaning.

That sucks manmaid. I have also had my share of regretful work experiences where I felt like I was getting ripped off. What I do for the first couple of cleanings is simply charge by the hour. Then I base my rates on how long they take if they want to have a consistent price. However, for my residential jobs, I find it so much easier to just charge by the hour. Residential customers are always so picky and the job seems to vary each time anyways. It seems like all of my residential customers use me to supplement their cleaning. So whatever they didn't get around to cleaning often is different each time. I'll be detailing the inside of their fridge one day and gleaning out their hot tub the next. With commercial work, I have a set price, but for residential, I found it to be too much of a hassle.

Port Orchard Window Cleaning and Janitorial
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post #5 of Old 03-22-2011, 12:59 AM
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lol Manmaid.... you haven't learned yet? Don't worry, we have a $235 minimum for the smallest of first time cleaning jobs yet sometimes if they have a low cut shirt or it's an old person I give them a break and get taken for a sucker every time.
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post #6 of Old 03-22-2011, 07:45 AM
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I feel you on that one. I have a bad habit of low balling the first cleaning. On the other hand, I've been lucky lately. I started charging by the hour recently and offered a discounted rate detail cleaning for two weeks, but not as a part of a regular service agreement. Two customers that had me come in for the detail called me back for regular service knowing the regular price because they were so impressed with the work.
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post #7 of Old 04-24-2011, 02:40 PM
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Glad to hear that i am not the only one with this issue. I go into a quote with full confidence and then start to doubt myself.. I have gotten a whole lot better about it now though. I didnt want to lose a customer so gave them the price they wanted. But now i value my work and stnd behind the price!

Edith Swiderski
Charlotte house maids
www.charlottehousemaids.com
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