working for clients who dumped you - Cleaning Talk - Professional Cleaning and Restoration Forum
 
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post #1 of Old 12-08-2011, 08:59 AM Thread Starter
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working for clients who dumped you

Hi everyone,

Would you go back to work for clients who dumped you?
As I have said, I do mostly rentals, and in the summer/fall,
I was the busiest. I actually had a couple of clients get angry
because I switched their day, and say "we're cancelling the service",
I just got a request to come back from one of those clients, who
I know must have used another service, would you go back,
I'm thinking no, even though I seem to be having a slow patch.
I mean at the very least he would have to get an initial cleaning,
but its hard when they've been difficult. I put up with people and their vacations
all the time, but I can't change a day? The best clients always
tell me to come either when their not there.

Thanks for any advice.
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post #2 of Old 12-08-2011, 05:02 PM
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If you are in need of more money, I would go back. Times are tough, and if you need business- well you'll take any business. If they really set you off in a bad way I wouldn't though. Screw em'
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post #3 of Old 12-09-2011, 03:05 AM
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I would say it depends on how badly the "dump" was. Did they just decide to start using another service provider or did they walk away owing your company money? If so how much? If they left owing you a decent sum then I would say don't do it regardless of how badly you need the money unless you can get a contract to cover yourself.
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post #4 of Old 12-09-2011, 08:01 AM Thread Starter
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Thanks for the replies!

ITS actually the man of the family who handles things,
He is married . He does not owe me a penny, and even increased
my pay on his own, (how often do people do that?)
But they would frequently be there which can be a pain.
This is how he ended it. I cancellled the day on short notice probably for the
second or third time, and he said "we're cancelling the service for a few weeks, again more notice would be nice" However he did go on vacation. We also did the initial clean on the house. He did go to another service I'm sure, but hey its winter, my bank account is dwindling, so I guess I'll take your advice.
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post #5 of Old 12-09-2011, 07:02 PM Thread Starter
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I took the advice. I go back next week. He agreed to be out of the house,
and pay extra for initial. He didn't mention another company, but
said "they've been cleaning"

I always love that!

But its true, times are tough, and you just never know how busy you will be.
I've had months where I had to turn away a lot of work, and times when its
been really slow. I always try to take on as much as we can handle,
sometimes that plan backfires though. But i'm lucky enough to have a few
diehards that keep me going.
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post #6 of Old 12-13-2011, 03:41 PM
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Quote:
Originally Posted by jeepgirl View Post
Thanks for the replies!

ITS actually the man of the family who handles things,
He is married . He does not owe me a penny, and even increased
my pay on his own, (how often do people do that?)
But they would frequently be there which can be a pain.
This is how he ended it. I cancellled the day on short notice probably for the
second or third time, and he said "we're cancelling the service for a few weeks, again more notice would be nice" However he did go on vacation. We also did the initial clean on the house. He did go to another service I'm sure, but hey its winter, my bank account is dwindling, so I guess I'll take your advice.
Yeah, that doesn't sound like to bad of a "break up" to me. I would say that you made the right decision to go back to him. Especially if you need the extra cash for the holiday's.
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post #7 of Old 12-13-2011, 03:59 PM Thread Starter
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Well we worked for him today. It was kind of a mess
They cleaned themselves, at least for a while
So I left him a bill for an hour and a half over regular rate
He did stick pretty well to his biweekly last time though,
and the house is close and small and no bad driveway in winter
And right, money for the holidays!!
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post #8 of Old 12-15-2011, 09:08 PM
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Quote:
Originally Posted by jeepgirl View Post
Well we worked for him today. It was kind of a mess
They cleaned themselves, at least for a while
So I left him a bill for an hour and a half over regular rate
He did stick pretty well to his biweekly last time though,
and the house is close and small and no bad driveway in winter
And right, money for the holidays!!
Glad to hear that things are going well for you so far with this!
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post #9 of Old 12-16-2011, 07:51 AM Thread Starter
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Yeah, I was kind of annoyed at how they left the house though,
if I had a service come I would pick everything up and put all the dishes
away, yes I did an agreement with them the first time, but do I really have to
tell them again?

The other good news is, I've been getting some activity on my website, so hopefully,
we'll line up more new work after x-mas!

-jeepgirl
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post #10 of Old 01-18-2012, 02:19 AM
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Quote:
Originally Posted by jeepgirl View Post
Yeah, I was kind of annoyed at how they left the house though,
if I had a service come I would pick everything up and put all the dishes
away, yes I did an agreement with them the first time, but do I really have to
tell them again?

The other good news is, I've been getting some activity on my website, so hopefully,
we'll line up more new work after x-mas!

-jeepgirl
It is smart to repeat the agreement. Good job with your site, though.

Best Regards
who offers the best carpet cleaning, professional cleaning services? Help me find carpet cleaning London.
Glad are carpet cleaning London reliable and eager to improve my carpet cleaning skills.
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post #11 of Old 01-25-2012, 02:12 PM
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We have old customers come back all of the time. They cancel service for a variety of reasons. It's just business nothing to take personal.

The only exceptions would be if they are a real PITA or if they owes you money. We collect at the time of the cleaning though so that is rare for us.
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post #12 of Old 01-25-2012, 05:50 PM Thread Starter
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So yes, I had another client who dumped me want me back.
She would leave the house a mess," forget " to leave a check,
"forget' to sand the driveway, and be a psycho if I didn't come on that day.
So I thought, "oh well, at least she doesn't nick pic or owe me any money",
so after a few e-mails back and fourth I dedided not to take her back, BTW she dumped me twice, "for financial reasons" , mmmmmm.....I wonder if that has anything to do with forgetting the check? So when I told my employee, she said "oh no, not them!!, We didn't go back.

Now the latter client I discussed we are still working for them, although they can be messy too, but they seem to work out, its not bad for a Tuesday job.

-jeepgel
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post #13 of Old 01-26-2012, 03:38 PM
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We have found that some customers aren't worth out time no matter how much money they want to pay us. Some people are just VERY difficult to work for and no matter how hard you try you will never be able to make them happy!
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post #14 of Old 01-27-2012, 08:47 AM Thread Starter
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You're right. I never miss any of the clients I no longer work for either, maybe in
some situations itt can work out, and there is the prior experience you have of already working for them, but most times probably won't work out the second time around.
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post #15 of Old 02-16-2012, 02:41 AM
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I say go back! In these service business's we are only as good as our clients think we are. Although you might not like it personally it is important to maintain any relationships business wise. I say go back, blow them away with how good you are and make them your biggest cheerleader. It might be different with carpet cleaning though, because I only go once and no matter how bad they are I can usually make them happy.
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post #16 of Old 03-04-2012, 05:42 PM
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It can be challenging in the service business. You are judged not only for the services you're providing, but also for how your services make someone feel. And cleaning is about making a good impression. Even for a difficult customer. Just don't take "the garbage" home.

clean4real
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post #17 of Old 03-05-2012, 06:42 AM Thread Starter
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LOL,. bloun,, "the garbage home". I did a "house", I called "the farm". No there weren't any cows or horses, but you get the idea. That was some client. I've had a few that were pretty bad, but that one stands out. I drove by there just the other day. I do a house check in the same neighborhood. When I quit, she said, "don't ever use me as a reference".
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