Commercial Cleaning - Page 4 - Cleaning Talk - Professional Cleaning and Restoration Forum
Thread Tools Display Modes
post #61 of Old 09-17-2017, 05:27 PM
Senior Member
Join Date: Jan 2017
Posts: 750
I think most of us try to learn from our mistakes. I know I do. I take mistakes very seriously, because being honest is something I value a lot. It can be unpleasant to listen to a customer's complaint, but we simply have to listen and try to understand. If we DID make an error, we should never do it again. And apologizing for mistakes is key. In my business, every once in a while, something has gotten broken. In a home with a LOT of knick knacks, that you do need to dust, things do fall and break. I HATE when this happens! I feel just awful when it does. But I have found that if I swiftly inform the owner and apologize in a heartfelt way, very few people make a big deal of it.

I once had a customer whose husband was a Collector...of lovely things, but WAY too many of them! Every surface of every table, ALL the floors, all the shelves, had this beautiful stuff on them. In order to clean, I had to MOVE all this stuff. It was a huge task. Just moving all those things took an hour, plus the time to CLEAN them and under them. Shortly after I began cleaning this house, the woman emailed me to say that her husband was "very upset" that I had not put all the things back in their "rightful" position. I do not possess a photographic memory, and other than taking hundreds of photos, I could never put things exactly where he had put them. I kept trying for several more months, because I liked the lady, and it was a pleasant enough job. But when I got yet another email saying her husband was upset about the same thing, I had to do some thinking. Maybe my logic wasnt good, but what I thought was that if I could NOT move any object, I could NOT truly clean. This lady knew her husband had a hoarders tendency but of course, she couldnt change that. After some discussion, we decided to part ways. Hope she found someone who was willing to do a half-a___ed job cleaning for them. I would welcome your sincere comments about this. I think I did the right thing, but maybe not. Dealing with a lot of people's personal items can be tedious, and we also have to deal with the personalities behind all those objects.
missannienow is offline  
Sponsored Links
post #62 of Old 09-19-2017, 07:48 AM
Junior Member
Join Date: Sep 2017
Posts: 1
Commercial cleaning in South Africa

I agree 100% with you, but why spend so much money on harsh chemicals when you can invest in a commercial vacuum cleaner
Kayleen is offline  
post #63 of Old 09-19-2017, 08:06 AM
Senior Member
Join Date: Jan 2017
Posts: 750
Huh?? First of all, these are NOT "harsh chemicals." They are made by extremely reputable companies in the USA, companies that take pride in NOT using harsh chemicals!!! They are both "Green Companies." Second, of course I own a good vacuum ! What kind of house cleaner would NOT have one? I actually own 6 vacuums, and always keep 2 in my vehicle in case one breaks.
missannienow is offline  
Sponsored Links
post #64 of Old 07-08-2018, 01:39 AM
Junior Member
Join Date: Jul 2018
Posts: 21
Thanks all folks for sharing your thoughts.
craigmcdomett is offline  

Quick Reply

Register Now

In order to be able to post messages on the Cleaning Talk - Professional Cleaning and Restoration Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:


Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode

Similar Threads
Thread Thread Starter Forum Replies Last Post
Specialized cleaning coredomestic Carpet, Rug & Upholstery Cleaning 17 06-10-2019 08:25 AM
How to Hire the Right Commercial Cleaning Services MaintenanceOne Business 6 02-07-2018 04:33 AM
New Construction Cleaning - Residental vs Commercial SunSet Construction Clean Up 28 11-16-2017 02:40 PM
Day Cleaning Procedures in Office Cleaning New York BusyBee Business 4 08-12-2014 10:17 AM
Looking to start a Roof Cleaning Business? UglyShinglesLLC Roof Cleaning 8 09-15-2012 08:49 PM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

For the best viewing experience please update your browser to Google Chrome