Covering open shifts
I run a small commercial cleaning business that I started a year ago. We have 15 clients (mostly offices) and have recently started cleaning a couple of restaurants 7 days per week. I hire people to do all of the cleaning. I still work a full time day job and am trying to put some structure in place so that when someone calls in sick, quits, etc., I have a person that can fill in. My wife and I have been doing it, but we are working crazy hours and would rather not keep doing so.
I am not at the point where I can hire an account manager to take ownership of the accounts and cover open shifts so I am often stuck doing the work myself. I am to the point where I would pay well above average just so that I’m not having to get out of bed at 4am to clean.
What are other people doing to cover open shifts?