Hi everyone! I need some major help. I was asked to quote basic cleaning service for a medical office building that is apprx 11,500 sq ft (mostly carpet about 25 % or less commercial vinyl tile). It has 4 patient bathrooms single w/1 toilet and sink each) and then one full bathroom with tile shower, sink and toilet). There are approximately 3-4 lounge/waiting areas with small kitchenettes, plus an additional 35 doctor's offices/conference rooms, copy rooms, ect. 1 reception area, and reception desk area.
Their current provider is supplying all paper products and soaps, but they didn't have a list for me of current items regularly ordered or how much they order on a monthly basis.
Their current provider provides very basic service - vacuuming/mopping, stocking toiletries, cleaning bathrooms of all these areas and offices. They are unhappy because they have NOT been wiping kitchenette areas, are missing trash cans, and don't seem to be mopping often at all.
They want a quote for DAILY service of said items 5 times per week.
I specialize in residential cleaning, so have no idea how to start. Do I ask the manager for current receipts of products ordered on a monthly basis to meet their current paper/soap product needs?
The lady during the walkthrough didn't seem to know too much :-/
I'd love to have this account, but don't want to low ball myself either.
Any advice on bidding and supplies would be helpful.
Thanks in advance!
PS I am in Columbus, Ohio