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post #1 of Old 05-25-2018, 09:15 AM Thread Starter
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Talking New Company - Need Advice

Hi Everyone,

I just bought a new Commerical Cleaning Company and wanted to see if you have any advice on what to look out for, common first timer mistakes, and best practices.

Thank You,

DL
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post #2 of Old 05-25-2018, 10:28 AM
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Lot of factors are involved. Did you buy it will existing accounts?
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post #3 of Old 05-25-2018, 11:00 AM Thread Starter
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We just settled on price and are now in due diligence. It comes with about 20 contracts 130k a year gross revenue
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post #4 of Old 05-29-2018, 12:10 PM
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Congrats on your new business venture. I would want to see any and all emails, notes, letters pertaining to the business, such as notices of compliance, state labor commission, past & pending lawsuits, judgments. Could you see the schedule C or his tax returns for the business?
Good Luck, Brad BD janitorial
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post #5 of Old 06-10-2018, 03:27 AM
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Congrats on your new business. There are a lot of things you need to look into.
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post #6 of Old 06-10-2018, 04:33 AM
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Ensure that the decisions makers at every account know who you are. Conduct inspections during working hours and hear what the managers are saying about the overall quality of the cleaning.
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post #7 of Old 06-10-2018, 07:15 AM Thread Starter
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Quote:
Originally Posted by joeaitsaid View Post
Ensure that the decisions makers at every account know who you are. Conduct inspections during working hours and hear what the managers are saying about the overall quality of the cleaning.
Hey Joe,

Thanks for the advice. If you have a minute could I pick your brain. My email is [email protected]
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post #8 of Old 06-10-2018, 07:16 AM Thread Starter
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Joe,

Thanks for the advice I really appreciate it. If you have some more time can I pick your brain I have a million questions. My email is [email protected]
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post #9 of Old 06-11-2018, 03:42 PM
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Know what you are GOOD and what you are NOT good at. Be realistic about this. Vow to improve your weaknesses. Become as skilled at cleaning as possible. You cannot possibly supervise employees if you havent a clue what they face every single day. You have to get down and dirty at least for a while before you can step back and "supervise." Learn more about how you communicate and what you are especially good at and what you are not. Not everyone is comfortable speaking clearly and easily, but to present a truly professional presence, you will need to be able to speak the local language fluently, have good spelling and be able to express yourself easily. Many people simply will not hire someone who doesnt have these qualities. You can call that bigotted, but it wouldnt be fair to do so. This sort of reaction has little to do with bigotry...more with feeling comfortable with someone they are hiring to enter their lives, whether it is a residence or an office.
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post #10 of Old 07-04-2018, 06:05 AM
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A lot of factors first-timer mistakes. Time and experience help you to learn from your mistakes.
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post #11 of Old 07-04-2018, 04:55 PM
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Very true. Live and learn and do not beat yourself when you make a mistake. We ALL do, sometimes, even seasoned cleaners. We are not perfect but as long as you try to do your best, you will succeed.
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post #12 of Old 07-04-2018, 08:28 PM
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Congrats on your new business. Although the industry is relatively recession-proof, successful entrepreneurs know that smart marketing and continued growth is critical to the success and survival of any cleaning business. Here are a few i could remember top-off my head :

1. Picture the Kind of Cleaning Business You Want
We all start businesses with a goal in mind, but as days roll into months and months into years, we often lose sight of our goals and dreams. So as you think about growing your cleaning business, step back and think about what your dream business looks like and feels like and whatís involved in getting to that point, your dream might be happy customers, employees and happy owners Ė the kind of set-up that provides stability and satisfaction for all.

But how do you make this dream a reality? It starts with defining your ideal customer.

2. Be Human, and Share What Makes You Different
In a crowded market, differentiating yourself is essential. Customers want to know what it is you can do for them that other cleaning firms canít. Start by assessing your competition Ė what do they do thatís unique, not only in their messaging but in their actions? Use Facebook, online reviews, and word of mouth to listen to what the market is saying about your competitorís services. What needs arenít being served? From a service delivery standpoint, it might involve a greater emphasis on green cleaning products, flexible cleaning schedules (evenings and weekends), and so on.

Communicate clearly to your customers how you are different by building more intimate relationships through your marketing. Start a blog, or send out newsletters offering cleaning tips (you want to show yourself as an expert in your field) or to introduce your team (bios or videos are great), so that your customers know who they are dealing with. Offering that information can help prospects connect with you, leading to loyal customers later on.

3. Focus on Customers in Each Step of the Marketing Cycle
Many small businesses are so involved in the day-to-day running of their company that they rarely step back and think about how marketing can help them grow their business. What you need is a marketing action plan so you can lay out a path to follow.

To do this, you need to define your companyís buying cycle. Itís likely you have prospects and clients at every stage of the cycle Ė from awareness (customers know about your business but arenít sure what you have to offer) through discovery and engagement (where they try to learn more about you and take action that may or may not lead to a sale), and all the way to referral status (when they are so happy with you, they want to tell everyone about you).

Of course, there are other steps in between, but the point is that you should have a plan that focuses on customers in each step of the buying cycle. While some of the tools may be the same, the messages and call to actions might be different Ė you might want to use a direct marketing campaign to steer prospects to your website so they can learn more about you while for customers in the engagement phase you might offer a coupon as an incentive for them to hire you.

4. Earn More Business with Email
Email marketing isnít new anymoreÖbusinesses of all kinds have been doing it for years. You may be doing it already, but chances are, there are ways to get more mileage out of your campaigns. If youíre still sending a single newsletter to all of your customers instead of segmenting them and customizing those campaigns by segment, thatís one place to start.

If you havenít set up automated email campaigns yet, why not make that your next marketing and customer retention initiative? Email automation is easier than you might think, and itís an extremely effective way to convert a prospect into a customer, or to engage a part customer for repeat business.

Last edited by westpaqcleaning; 07-04-2018 at 08:31 PM. Reason: typos
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post #13 of Old 07-06-2018, 07:05 PM
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Get out there with the employees and make sure the clients know you.Very important.
Let them know how they can contact you if they have a pressing need and ALWAYS follow through and quickly.
Cleaning is about reputation and quality of work.Excel at both.
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