Old thread, but I had to post to this
Hello Tina (or who ever is still around reading this dated post),
As this is an old post, I'm not going to answer in depth. But I did see two red flags that can cause problems for a Commercial Cleaning Contractor.
The first item I noticed was your intent to clean the electronic equipment (i.e. computers). Many people in this business still have the mental (and financial) scars from when the client called furious about how we screwed up their computers. Often times the cleaning company is the scapegoat for an overdue project or a mistake that has all of a sudden came up missing on a computer. If we make clear in the beginning that we don't touch electronic equipment, the liars need to find another scapegoat for their mistakes. In addition, explaining to a prospect that you are aware of your liability in this area is a sales plus.
The second item was the obvious lack of a documented service schedule (daily, nightly, weekly, bi-monthly etc.).
Your intent sounds strong and I'm sure you will do well. Good luck with your new efforts!
- Thomas Anthony
Facility Support Services, FSS Support Site
Years from now they won't remember what you did. They probably won't remember what you said. They may not even remember your name. But I promise you... they will always remember exactly how you made them feel. - unknown