Lol...nope, can't change my name. ; ) First of all, don't you have a minimum? My minimum trip charge is $75. When you factor in time, travel, supplies and wages you have to have a minimum trip fee....otherwise you are working for little to no profit. I have had no problem selling small commercial accounts at residential rates. Typically clients (even commercial)come to me as referrals though.....and after having hired and fired service after service they realize that paying bottom of the barrel prices means the trend will continue. When I submit a bid I break it down by area and EVERY little task with notes at the bottom describing the monthly additional duties. I do this, even though so many tasks are repetitive, so that a client can view the MANY details it takes to get the job done right. Do you do the same on your proposals?