Walk-Through's Help - Cleaning Talk - Professional Cleaning and Restoration Forum
 
Thread Tools Display Modes
post #1 of Old 04-11-2016, 04:58 PM Thread Starter
Junior Member
 
Join Date: Oct 2012
Posts: 27
Walk-Through's Help

Hello All,

This is pretty embarrassing for me to ask being that I've been in business for almost 4 years. But I recently submitted a proposal and my company wasn't picked, I asked for feedback and she told me:

"It was just a matter of dollars and the attention to detail this other cleaner provided during the walkthrough."

My questions is, what does a "detail" walk through look like? I spent a few minutes with the prospect BEFORE the walk through to talk with them, identify pain points, better understand their needs, and then I'm told my walk through was lacking.

Can anyone weigh in?!

THANKS!!

Last edited by youngstarr; 04-11-2016 at 05:15 PM.
youngstarr is offline  
Sponsored Links
Advertisement
 
post #2 of Old 05-11-2016, 09:33 AM
Junior Member
 
Join Date: May 2016
Posts: 23
You should respect yourself and show what you really deserve and make everybody to respect you as well. You may write your assignment perfectly and in this way you will really show the best part of you.
karenelder is offline  
post #3 of Old 05-17-2016, 12:20 AM
Junior Member
 
Join Date: May 2016
Posts: 10
"Your value does not decrease based on someone's inability to see your worth." A quote that has helped me in my businesses. That one company is just ONE of many... keep pushin'! I bring a notepad and pen and take notes during my walk through every room.
Bendcleaningco is offline  
Sponsored Links
Advertisement
 
post #4 of Old 05-17-2016, 01:32 AM
Senior Member
 
Join Date: Nov 2007
Location: New Jersey
Posts: 224
I know that you asked what areas the customer was unhappy with but did you:
- wipe your finger over the bathroom dividers and let dust drop to the ground and tell them how your company will fix this?
- point out the foggy bathroom mirrors from where short cleaning people cannot reach to clean them and point out how your company will fix them?
- did you point out that on the base of the toilet is filthy and how your company will fix this?'
- did you show them the dirty ceiling vents and how your company will fix them?
- did you show them inside the dirty microwaves and let them know how your company will fix them?
I could go on forever but THIS IS THE ATTENTION TO DETAIL THAT YOU NEED TO POINT OUT.

Peter Weiss
Total Maintenance Services
www.totalservices.org
jahra352 is offline  
post #5 of Old 05-24-2016, 05:34 PM Thread Starter
Junior Member
 
Join Date: Oct 2012
Posts: 27
Quote:
Originally Posted by jahra352 View Post
I know that you asked what areas the customer was unhappy with but did you:
- wipe your finger over the bathroom dividers and let dust drop to the ground and tell them how your company will fix this?
- point out the foggy bathroom mirrors from where short cleaning people cannot reach to clean them and point out how your company will fix them?
- did you point out that on the base of the toilet is filthy and how your company will fix this?'
- did you show them the dirty ceiling vents and how your company will fix them?
- did you show them inside the dirty microwaves and let them know how your company will fix them?
I could go on forever but THIS IS THE ATTENTION TO DETAIL THAT YOU NEED TO POINT OUT.

Peter Weiss
Total Maintenance Services
www.totalservices.org
wow.. thanks.. this makes so much sense.
youngstarr is offline  
post #6 of Old 07-14-2016, 11:06 AM
Junior Member
 
Join Date: Oct 2015
Posts: 23
just do a bunch of crap that makes it look like your going into more detail, if you are good then why change
Vostyls is offline  
post #7 of Old 07-14-2016, 11:38 AM
Senior Member
 
bdjanitorial's Avatar
 
Join Date: Sep 2014
Location: Oregon
Posts: 201
Walk Throughs

Peter pretty much said it all. Take lots of notes, draw room layout. Look for those places that a cleaner might miss, as Peter suggested stall wall tops, or are there dirty waste cans?, cobwebs? What about water streaks under towel dispenser? floor corners dirty? How about those phones? keyboards?

Brad www.bdjanitorial.com

Oh, 1 last thing, you drive by the walk thru you did and look to see what company did get the bid and then go to their website and see what they offer.
bdjanitorial is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Cleaning Talk - Professional Cleaning and Restoration Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Similar Threads
Thread Thread Starter Forum Replies Last Post
Cleaning HUGE Walk-In Showers MonarchCleaning Residential Cleaning 4 06-09-2009 06:19 PM
Walk Through on Saturday Squeaky Klean Residential Cleaning 6 04-25-2009 10:50 AM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

 
For the best viewing experience please update your browser to Google Chrome