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  Topic Review (Newest First)
12-02-2015 01:51 AM
1844junkrat We are dealing with all type of cleaning like Junk removal, furniture removal and debris removal in New Jersey.
11-18-2015 09:46 PM
Failsafemachine Oops. Yup, I forgot that you said you're not a commercial cleaner. But yeah, I have known some sales people that are almost on the level of being sociopathic, at least where their work is concerned. Guess it just seems that way to me because I'm not an aggressive marketer. But I've known some fantastic sales people that market that way with a lot of success.

My wife will certainly appreciate me forwarding all such calls to you, although ironically, her name actually is Jenny.
11-17-2015 06:29 PM
sprintcar93 I have 0 conversion rate because like I said.... I do not do commercial cleaning.

But, an ex customer of mine used to do that and he was a very rich salesman. A real prick but very good at sales. Maybe it goes hand-in-hand.....

Forward any and all good time calls to me as long as they are feamle.
11-17-2015 05:59 PM
Failsafemachine What you're saying makes perfect sense. I guess I'd just worry about coming off like I'm trying to be sneaky, you know? But you seem to feel like you get some bites that way, so there must be a reason for that. Care to share your success rate with that method?

By the way, I don't know if I want them calling me back for a good time. That's not what I'm interested in at all.

Ha!
11-17-2015 05:46 PM
sprintcar93 That's because you probably leave your name and maybe your company name and tell them who you are and what you are trying to do.

What you really need to do in that case is this.... if you are leaving a message just say, "Hi! My name is Jo Blow and I need your help with something if you could give me a call back at 867-5309 I'd appreciate it.

Or if you are talking to a person never reveal what you are doing. You need to know WHO you are calling for. So call up and ask... I would like to send information about my cleaning service and was wondering who I should make it ATTENTION To on the envelope. Now you have their name.... wait 2-3-4 weeks, call back and ask to leave a message for... who ever she told you to make the ATTENTION To. If she lets you leave a message with her just say.... I was told that you might be able to help me and to give me a call back at 867-5309. Or if she puts you through to a machine say what I told you above^.

It's really just a crap shoot... that's why I'm not a commercial fan. To much trouble to get 1 job.
11-17-2015 05:24 PM
Failsafemachine Seems like a good deal to me, if you don't want to perform the work yourself. You know exactly what you're doing and I'm guessing are satisfied with what you're making.

It can be hard to reach decision makers over the phone, I think. I'm always a little wary to just go straight to trying to contact the higher-ups. If you can get past the receptionist, the person you do finally get a hold of sometimes seems irritated that you've managed to get them on the phone just to try to sell them something.

Other times, they seem genuinely interested in what you can do different. It's a total crap shoot.

I really do feel it's better (for me and my style of marketing) to start at the bottom and work your way up. Most of the time, what happens is you get to leave a name and number. The success rate here is minimal, but when you do get a callback, you know the person calling is interested. Plus, the call you make to leave your name and number goes a lot faster than one you spend on hold, waiting to see if you can get the decision maker.

Just a thought. It works out okay for me, but I do have to make a lot of calls before I get that one callback that is a potential customer.
11-16-2015 02:13 AM
KleanerDude
Don't Want Mine

I am 72 yrs and i work from home - i don't drive, don't want to drive,
don't plan to drive, just like calling people on the phone and getting
them signed up.

I don't care about this guy making some money. He and his wife are an
older couple and good people. This is the way of the system. I am happy
trying to make it work the way it is working, helping this guy make his and
I get mine and I have ZERO problem helping these people make money
in their business and making my two cents, or actually more than that,
but you get my point, i'm sure.
11-16-2015 12:59 AM
sprintcar93 I didn't realize the exact situation.....

Heck, stop making him money and do your own thing. Forget the carpet, call around and get offices to clean yourself. Call the schools.... start your own cleaning service. If you're good enough to get him a few customers you should be able to get yourself TWICE as many!
11-15-2015 02:26 PM
KleanerDude
Agree 10%

You just have to recall that I have said i am only the call rep for the owner
AND i ONLY work from home - that is my reality, here.

I am very good on the phone and I am not the only caller he has on the
phones - he has 2 other people calling, as well. Some people are just at
home on the phone [i am] and we act accordingly. Our [callers] initial
contact with an owner/manager is in a very positive and informative
manner and we also have to know enough about the art of persuasion
to get someone to even simply say, sure, come on by and give us a free
estimate - and it seems to work ok that way.

My present next step is just to go after bigger carpet area sf businesses/
places and the best approach to take to get to and talk to the decision-maker,
using the phone as the medium, no personal face to face approach, ever.
Just cannot go and hand out a personal brochure, though. The owner of
our service does all that.

Why can't we do that? Because we live too far away from the leads we are
calling. We have one caller who is calling from NY.

I am just trying to get some good ideas on some of the best large sf carpet
area places of biz/places to call and the best approach to Managers/ Owners,
from the perspective of the telephone, ONLY.

I am, so far, very appreciative of all of the good points and recommendations,
and I will be making every effort to use many of those good points, it just has
to have the phone perspective, in mind.

I strongly encourage people on here to keep the conversation going because
any way you look at it, we can all learn from one another.

As for the brochure, when my owner visits to give the estimate, he leaves his
card with a brochure AND he reminds the potential client we have a website
with video they can visit and he has references video as well as hard copy
references.

I am liking a software program i saw, though, called YouTellUs. It's put together
by OnTopLocal - they are an email and social media advertising site focused on
carpet cleaning businesses. I don't know if I can put the link in here so I won't
for now - but you can google them using OnTopLocal - they are out of Gilbert,
AZ and run by Ron Howard and brothers. Looks like a great idea but too
expensive for me right now.
11-15-2015 12:12 PM
sprintcar93 I guess it just depends if a person wants something bad enough. I remember back in the day I didn't have a brochure for my carpet cleaning business but there was something I wanted to do and I have anxiety so I don't like to wait, I don't remember what it was now, anyway, I bought some card stock and got out my paper cutter..... I figured out what I wanted the brochure to say and I sat down and printed them and cut and trimmed and some how I ended up with a tri-fold brochure. They ended up being so good I asked my cleaning girls what they thought of them and they said very professional... they thought someone printed them professionally. lol

But that's just me.... I don't take no for an answer even from myself. There is a REASON for a 3 step process.... if it worked better to just call.... I would have said to just call...... Doing it my way you aren't as much of a stranger anymore... doing it your way you are just Jo Schmo trying to sell something.
11-15-2015 11:55 AM
KleanerDude
Great Knowledge - Very Helpful!

I will follow your advice although I don't believe i will need to send a brochure,
we don't have any, maybe i could get the owner to make some in the future.
As for the Montessori, yeah, sounds better than trying to approach an elementary
school. A forever process that would probably take forever, if it even went forward.

With all of the info online nowadays, i should be able to get the principal or
owner's name before calling.

When i call leads, i ALWAYS ask for the Manager/Owner and in the banquet hall
situation, I will probably ask for the owner - but banquet halls don't seem as easy
to locate online.

Thank you so much for your advice. It is all helpful to me right now.
11-15-2015 05:52 AM
sprintcar93 I'm no commercial cleaner but I am a guy that can sell a cow a glass of milk....

School.... Montessori schools.... find out who the principal is. Call and ask for him/her by name. When the secretary asks who you are, give her YOUR personal name. What is your call about.... I'd rather discuss that with him/her. It's a school that wants money so they will call back or let you talk to him/her because you need to lead them to think you are a potential parent that wants to send your kid there. But first.... send them a brochure. 1 week after you send the brochure send them a card that says you would love to sit down with them and see how you could help them. Give them plenty of time to get the card... mail sucks sometimes... then make the call.

Banquet hall and some other types of businesses.... find out who bought their www. That should be the owner. You could do the same as above.

Museums.... I don't know anything about a small museum like that. The only museum's I have dealings with have billions at their finger tips and have full time staff on payroll. Just so happens I am involved with one of the most reputable museums in the world so I know a little about big money museums.

Casino's.... I wouldn't touch one with a 10 foot pole.

Just so you know, if you can get your foot in the Montessori door you could have it made! I see a Montessori cleaning franchise opportunity. Find a furniture maker to partner with to make them new book shelves/tables and such. Sounds like I know a little about that huh.... I might have a foot in that door but I don't wish to pursue it although I probably should.
11-14-2015 09:12 PM
KleanerDude
Best Way to Reach Decision Makers

I got some suggestions to start calling

children's museums
schools
banquet halls
casinos

Any suggestions on best way to approach and get to
THE decision makers in cases like these?

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