Cleaning Talk - Professional Cleaning and Restoration Forum banner
1 - 20 of 33 Posts

·
Registered
Joined
·
6 Posts
Discussion Starter · #1 ·
I've found it easier to stay organized and ensure I don't miss anything if I use a checklist. And, this makes my clients happy! It's pretty basic, but I also get things done faster. Would love to see some of your checklists.
 

·
Registered
Joined
·
9 Posts
You should have a checklist

Clearly communicating expectations is the key to successful house cleaning. A check list does this. It is unfortunate to hear others say they don't give a checklist because clients would complain. This is a short-cut or way to hide poor service. Not advisable - have a checklist then train your maids to clean it.
 

·
Registered
Joined
·
38 Posts
A house cleaning checklist is a must but I disagree with the people saying don't give it to the customer. When you give it to them it shows you checked and you were thorough. Frankly if the nit pick it and point out things you missed then they will be helping you improve. If they don't have the list they will bitch about things not done that you had no intention of cleaning in the first place! Be professional.

Julia
All City Cleaning Service
 

·
Registered
Joined
·
699 Posts
I worked as a nurse for many years, and boy did that teach me to be organized! I had to be or errors would be made. Now that I have my own cleaning business, I dont find I need a checklist, but then, I dont have (or want-) employees. What I do is thoroughly discuss the clients expectations with them before I clean their home. I try to find out how THEY see their home, what things bother them the most, so I can make sure I focus on those things.

If I had employees, I think a checklist is a great idea, and yes, it should be given to the customer. We can all improve on what we do, no one is exempt from that. Sometimes it is hard to get negative feedback (and sometimes its not justified-) but we have to be able to look at what we're doing and be willing to change.
 

·
Registered
Joined
·
23 Posts
I couldn't imagine do this kind of work without a checklist. There'd be too much inconsistency between jobs and arguments with the clients regarding what scope was for each job.
 

·
Registered
Joined
·
699 Posts
I would like to see a couple of examples of your checklists, all of you. I always talk with new clients, and try to understand how THEY see their homes, not how I see their home. I see regular cleaning as a process where I slowly get to understand how they see things, and do things their way (within reason. LOL!)
But I really would like to understand how your checklists look and see if one could benefit me.
Thank you!
Annie
 

·
Registered
Joined
·
18 Posts
A checklist is a must

Having a checklist will enable you to clean the home quicker, in a more efficient manner and ensure important cleaning areas and items are not missed.

If you are an expert at what you do and provide high standards of service, then you should not think twice before handing over the checklist to the client.
 

·
Registered
Joined
·
11 Posts
Checklists are important. Well organized checklists even more. I have made several lists depending on the type of property, whether it is carpeted or not, etc. and I have prioritized the tasks in it. This allows me to develop a good flow when working and cover more cleaning tasks for less time. I do end of tenancy cleaning, so time is quite important. Well developed checklists help me squeeze up to four jobs on some days.
 

·
Registered
Joined
·
699 Posts
I'll ask again. I would truly like to see an example of these checklists. I consider myself to be (at this point in this business-) very organized and prioritize in my head. Plus I always ask the client where she/he wants me to start. Keep in mind I do not have employees, its just me and I mostly do residential for this reason.
Annie
 

·
Registered
Joined
·
2 Posts
Standardizing the level of service you provide is essential to ensuring that your customers are consistently happy. Our company uses a 40 point checklist per home, that covers every single room individually. Along with that, if possible, the homeowner reviews the list and does a walk through of the property. Customer satisfaction is your 2nd business, house/commercial/office cleaning is the first.
 
1 - 20 of 33 Posts
Top