I've found it easier to stay organized and ensure I don't miss anything if I use a checklist. And, this makes my clients happy! It's pretty basic, but I also get things done faster. Would love to see some of your checklists.
Yes but for internal use only and to give customers an idea as to what we do on each visit. I wouldn't leave a copy with customers. They end up nit picking over a single missed windowsill. Nope nope nope.
Clearly communicating expectations is the key to successful house cleaning. A check list does this. It is unfortunate to hear others say they don't give a checklist because clients would complain. This is a short-cut or way to hide poor service. Not advisable - have a checklist then train your maids to clean it.
A basic internal checklist is a must, to ensure standards are always being met. The client does not need a checklist, as stated above it gives them more room to complain if the tiniest detail has been missed.
A house cleaning checklist is a must but I disagree with the people saying don't give it to the customer. When you give it to them it shows you checked and you were thorough. Frankly if the nit pick it and point out things you missed then they will be helping you improve. If they don't have the list they will bitch about things not done that you had no intention of cleaning in the first place! Be professional.
I worked as a nurse for many years, and boy did that teach me to be organized! I had to be or errors would be made. Now that I have my own cleaning business, I dont find I need a checklist, but then, I dont have (or want-) employees. What I do is thoroughly discuss the clients expectations with them before I clean their home. I try to find out how THEY see their home, what things bother them the most, so I can make sure I focus on those things.
If I had employees, I think a checklist is a great idea, and yes, it should be given to the customer. We can all improve on what we do, no one is exempt from that. Sometimes it is hard to get negative feedback (and sometimes its not justified-) but we have to be able to look at what we're doing and be willing to change.
I would like to see a couple of examples of your checklists, all of you. I always talk with new clients, and try to understand how THEY see their homes, not how I see their home. I see regular cleaning as a process where I slowly get to understand how they see things, and do things their way (within reason. LOL!)
But I really would like to understand how your checklists look and see if one could benefit me.
Checklists are important. Well organized checklists even more. I have made several lists depending on the type of property, whether it is carpeted or not, etc. and I have prioritized the tasks in it. This allows me to develop a good flow when working and cover more cleaning tasks for less time. I do end of tenancy cleaning, so time is quite important. Well developed checklists help me squeeze up to four jobs on some days.
I'll ask again. I would truly like to see an example of these checklists. I consider myself to be (at this point in this business-) very organized and prioritize in my head. Plus I always ask the client where she/he wants me to start. Keep in mind I do not have employees, its just me and I mostly do residential for this reason.
Standardizing the level of service you provide is essential to ensuring that your customers are consistently happy. Our company uses a 40 point checklist per home, that covers every single room individually. Along with that, if possible, the homeowner reviews the list and does a walk through of the property. Customer satisfaction is your 2nd business, house/commercial/office cleaning is the first.
Cleaning Talk - Professional Cleaning and Restoration Forum
A forum community dedicated to professional cleaning and restoration specialists. Come join the discussion about upholstery, displays, residential, styles, scales, reviews, accessories, classifieds, and more!