In my experience, it is usually the two floors. Be sure to clarify that 2500 sq ft is the total living area. Basements are not usually included in the square footage unless they have been converted to living space.
I use zillow all the time! LOVE IT!
I like to see how big the house is, what sort of neighborhood and all that fun stuff before estimating.
I also like to google the client and see what I come up with just for kicks sometimes. It amazes me how many of my clients are very active/generous in/to local charities and such
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