The first lock out we normally consider an accident and use that experience as an opportunity to re-educate the client as to our policy.
Any lock outs after that are charged our lock out fee (full rate - because we obviously had to come to the home in good faith to find out that we were locked out) We do attempt to call our clients emergency numbers prior to leaving to see if they can either come to let us in or suggest another route into the home.
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